Patient Access Representative

Roswell Park Comprehensive Cancer Center; Buffalo (NY); On-site; USD 36,244 - 49,037; Full time

Benefits offered by this job

Health benefits

Dental coverage

Vision coverage

Retirement plan

Wellness programs

Team-oriented culture

Job summary

Roswell Park Comprehensive Cancer Center in Buffalo, NY seeks a Patient Access Representative who will be the first point of contact guiding patients through appointments and care coordination.

The role emphasizes excellent customer service, organization, and problem-solving in a fast-paced healthcare setting, with a starting salary of $42,641 and comprehensive benefits.

You’ll work full time in Concierge Services to support timely access to care and a positive patient experience.

Qualifications

• High School diploma or GED and the equivalent of one year of full-time experience in patient registration, scheduling, or insurance verification.
• High School diploma or GED and successful completion of a Patient Access Representative traineeship at Roswell Park Comprehensive Cancer Center.

Responsibilities

• Serve as a key contact for patients, families, referring providers, and internal care teams.
• Coordinate the intake and registration process for new and returning patients.
• Gather and review patient information to support appointment scheduling and care coordination.
• Schedule clinic visits, consultations, diagnostic testing, and other services as needed.
• Communicate with referring physicians and healthcare providers to obtain necessary information and records.
• Help patients navigate the appointment process and answer questions about next steps.
• Coordinate with multidisciplinary care teams to ensure a seamless patient experience.
• Assist with hospital admissions and other access-related activities.
• Verify insurance information and support financial clearance processes.
• Maintain accurate records and ensure timely documentation of patient information.

Skills

Customer service

Organization

Communication

Attention to detail

Education

High School Diploma

Roswell Park traineeship

Tools

Scheduling systems

Job description

Title

Patient Access Representative

Job Type

Regular

Company

Roswell Park Comprehensive Cancer Center

Department

Concierge Services

Time Type

Full time

Weekly Hours

37.5

Fte

0.9375

Shift

First Shift (United States of America)

Summary

About the Role:

As a Patient Access Coordinator, you will be one of the first points of contact for patients beginning or continuing their care at Roswell Park. In this important role, you'll help guide patients through the healthcare journey by coordinating appointments, gathering information, communicating with care teams, and ensuring patients are prepared for their visits.

This position is ideal for someone who enjoys helping others, thrives in a fast-paced environment, and has a talent for organization and problem-solving. Your work will help ensure patients receive timely access to care while creating a positive and supportive experience from the very first interaction.

The starting annual salary for this position is $42,641 and this can include a full comprehensive benefits package.

What You'll Do

In this role, you will:

• Serve as a key point of contact for patients, families, referring providers, and internal care teams
• Coordinate the intake and registration process for new and returning patients
• Gather and review patient information to support appointment scheduling and care coordination
• Schedule clinic visits, consultations, diagnostic testing, and other services as needed
• Communicate with referring physicians and healthcare providers to obtain necessary information and records
• Help patients navigate the appointment process and answer questions about next steps
• Coordinate with multidisciplinary care teams to ensure a seamless patient experience
• Assist with hospital admissions and other access-related activities
• Verify insurance information and support financial clearance processes
• Maintain accurate records and ensure timely documentation of patient information

What You’ll Bring

We're Looking For Someone Who

Enjoys helping people and providing exceptional customer service

Has strong organizational skills and can effectively manage multiple priorities

Communicates clearly and professionally with patients, families, providers, and colleagues

Is detail-oriented and committed to accuracy

Works well independently while also collaborating with a team

Remains calm and compassionate in a fast-paced healthcare environment

Has strong problem-solving skills and can navigate complex situations with professionalism

Is comfortable working with technology, scheduling systems, and patient information

Previous experience in patient access, healthcare scheduling, medical office administration, customer service, healthcare registration, insurance verification, or care coordination is beneficial but not required.

Why You’ll Love Working Here

At Roswell Park, every role contributes to a shared mission of delivering exceptional care and advancing cancer treatment. As a Patient Access Coordinator, you'll help patients feel supported and informed during some of the most important moments in their healthcare journey.

We Offer

• Meaningful work that directly impacts patients and families
• A collaborative and mission-driven culture
• Opportunities for professional growth and development
• Comprehensive health benefits for eligible employees
• Dental and vision coverage
• Retirement savings opportunities
• Employee wellness and support programs
• A workplace that values compassion, teamwork, and service excellence

Qualifications

Required Education and Experience

• High School diploma or High School Equivalency diploma and the equivalent of one (1) year of full-time experience in patient registration, patient scheduling, or insurance verification; or
• High School diploma or High School Equivalency diploma and successful completion of a Patient Access Representative traineeship at Roswell Park Comprehensive Cancer Center (Roswell Park).

Note

Required degrees must have been granted by an accredited school, college or university or one recognized by Roswell Park Comprehensive Cancer Center as following acceptable educational practices.

Equal Employment Opportunity Statement

Roswell Park Cancer Institute Corporation (RPCIC) and Health Research Inc. (HRI) Roswell Park Division believe that all persons are entitled to equal employment opportunities, and we do not discriminate against our employees, applicants or job seekers because of their race, color, religion, sex, sexual orientation, gender identity or expression, national origin, creed, age, disability, pregnancy-related condition, military or veteran status, marital or familial status, domestic violence victim status, citizenship status, genetic information, individual's relationship or association with a member of a protected category or any other protected group status as defined by law.

Reasonable Accommodation Request

RPCIC and HRI are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email [e-mail] and let us know the nature of your request and your contact information.

Our Core Values

RPCIC and HRI are committed to providing an environment where patients, families, employees and community are treated with courtesy and respect. We support an inclusive environment that nurtures the talents, skills and abilities of each individual to embody and reflect our core values: Innovation, Integrity, Teamwork, Commitment, Compassion and Respect.

Historical Compensation Information Statement

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor’s Office of Employee Relations at [phone] or via email at [e-mail].