Payment Account Supervisor

Roswell Park Comprehensive Cancer Center; Washington; On-site; USD 67,000 - 75,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Roswell Park Comprehensive Cancer Center is seeking a Payment Account Supervisor to lead a billing team and oversee patient account follow-up. You will monitor performance metrics, ensure data accuracy, and address billing issues to maintain compliance and efficiency.

The role supports organizational standards and contributes to high-quality patient care. Starting hourly rate is 32.64 with a comprehensive benefits package, reflecting seniority in a full-time on-site position within the Patient

Qualifications

• Associate’s degree with 1 year of billing/follow-up experience.
• High School diploma with 3 years of billing/follow-up experience.
• Degrees must be conferred by an accredited institution per policy.

Responsibilities

• Lead and support a team of billing clerks.
• Oversee billing and account follow-up activities.
• Monitor productivity and performance metrics.
• Ensure accuracy and integrity of patient account information.
• Identify and address billing issues to improve accuracy.
• Promote operational efficiency and compliance with standards.

Skills

Billing and follow-up

Team leadership

Education

Associate’s degree in related field

High School diploma or GED

Job description

Title: Payment Account Supervisor Job Type: Regular Company: Roswell Park Comprehensive Cancer Center Department: Patient Accounts Time Type: Full time Weekly Hours: 37.5 FTE: 0.9375 Shift: First Shift (United States of America)

Summary:

What You’ll Do: In this role, you will lead and support a team of billing clerks, oversee billing and account follow-up activities, monitor productivity and performance metrics, and ensure the accuracy and integrity of patient account information. You will identify and address billing issues, promote operational efficiency, and help maintain compliance with organizational standards.

What sets us apart:

• Mission with meaning – Every role contributes to improving and saving lives.
• Innovation and discovery – Work alongside nationally recognized clinicians, researchers, and leaders advancing the future of cancer care.
• Collaborative culture – Join a team that values respect, inclusion, teamwork, and shared success.
• Leadership impact – Help guide strategic decisions that support transformational patient care, research, and education.
• Professional growth – Expand your influence and career while working in a nationally renowned organization recognized for excellence.
• Commitment to people – At Roswell Park, employees are heard, valued, respected, and empowered to make a difference every day.

Starting hourly rate is 32.64 with a comprehensive benefits package.

Qualifications:

1. Associate’s degree and the equivalent of one (1) year of full-time experience in medical billing and follow-up procedures or a related field; or
2. High School diploma or High School Equivalency diploma and the equivalent of three (3) years of full-time experience in medical billing and follow-up procedures or related field.
3. NOTE: Degrees must be conferred by an accredited school, college, or university, or by an institution recognized by Roswell Park Comprehensive Cancer Center and/or Health Research Incorporated as adhering to acceptable educational standards.

Equal Employment Opportunity Statement

Roswell Park Cancer Institute Corporation (RPCIC) and Health Research Inc. (HRI) Roswell Park Division believe that all persons are entitled to equal employment opportunities, and we do not discriminate against our employees, applicants or job seekers because of their race, color, religion, sex, sexual orientation, gender identity or expression, national origin, creed, age, disability, pregnancy-related condition, military or veteran status, marital or familial status, domestic violence victim status, citizenship status, genetic information, individual’s relationship or association with a member of a protected category or any other protected group status as defined by law.

Reasonable Accommodation Request

RPCIC and HRI are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email HR‑[e-mail] and let us know the nature of your request and your contact information.

Our Core Values

RPCIC and HRI are committed to providing an environment where patients, families, employees and community are treated with courtesy and respect. We support an inclusive environment that nurtures the talents, skills and abilities of each individual to embody and reflect our core values: Innovation, Integrity, Teamwork, Commitment, Compassion and Respect.

Historical Compensation Information Statement

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor’s Office of Employee Relations at [phone] or via email at [e-mail].

Welcome to Roswell Park Comprehensive Cancer Center

America's first cancer center founded in 1898 by Dr. Roswell Park. As one of the largest employers in Western New York, Roswell has over 3,300 employees, including over 200 physicians and scientists and 400 nurses. It’s a new era at Roswell Park. Leading the way in cancer research, treatment and education for more than a century, today Roswell Park is setting our course for a second century of extraordinary advances in cancer research and treatment. Equipped with the best facilities, the sharpest and most creative minds, and the single objective of curing cancer, we stand on the threshold of historic discovery.