Patient Access Representative (Temporary-Benefited/Full Time)

Roswell Park Comprehensive Cancer Center; Wheeler Heights (OR); On-site; USD 36,295 - 49,037; Full time

Job summary

Roswell Park Comprehensive Cancer Center is seeking a Patient Access Representative to coordinate appointments, verify insurance, and ensure patients are prepared for visits. You will serve as a primary contact for patients, families, and care teams, handling scheduling and pre-visit tasks with accuracy and empathy.

The role emphasizes high-quality customer service, clear communication, and the ability to manage multiple priorities while maintaining detail orientation in a fast-paced healthcare

Qualifications

• High School diploma or equivalency with 1 year of full-time experience in patient registration, scheduling, or insurance verification.
• Successful completion of a Roswell Park patient access traineeship also acceptable.
• Preferred: experience in registration/scheduling and insurance verification knowledge.
• Strong customer service and communication skills are essential.

Responsibilities

• Serve as a key contact for patients, families, referring providers, and care teams.
• Schedule appointments, diagnostic testing, and pre-visit services.
• Gather and enter patient information accurately.
• Coordinate care-related activities for a seamless patient experience.
• Communicate with referring physicians and internal clinical teams.
• Support hospital admissions and other patient access needs.
• Verify insurance coverage and assist with financial clearance processes.
• Explain next steps and answer questions about appointments and access to care.

Skills

Customer service

Communication

Attention to detail

Organizational skills

Data entry

Multitasking

Collaboration

Education

High School diploma

Tools

Computer systems

Job description

Summary

At Roswell Park Comprehensive Cancer Center, every patient journey begins with access to the right care at the right time. As a Patient Access Representative, you will help coordinate appointments, communicate with patients and healthcare providers, verify insurance information, and ensure patients are prepared for their visits. The starting hourly rate is $42,641 and includes a comprehensive benefits package.

What You’ll Do

• Serve as a key point of contact for patients, families, referring providers, and care teams
• Schedule appointments, diagnostic testing, and other pre‑visit services
• Gather and accurately enter patient information
• Coordinate care‑related activities to ensure a seamless patient experience
• Communicate with referring physicians and internal clinical teams
• Support hospital admissions and other patient access needs
• Verify insurance coverage and assist with financial clearance processes
• Help patients understand next steps and answer questions regarding appointments and access to care
• Ensure patients receive timely, professional, and compassionate service throughout their experience

What You’ll Bring

• Previous experience in patient registration, scheduling, or a similar healthcare support role
• Knowledge of insurance verification and/or basic financial clearance processes
• Exceptional customer service and communication skills
• Strong attention to detail and organizational abilities
• The ability to manage multiple priorities while maintaining accuracy
• Confidence working with computer systems and entering data efficiently
• A collaborative mindset and commitment to providing a positive patient experience

Why You’ll Love Working Here

As part of a leading comprehensive cancer center, you’ll be part of an organization dedicated to improving lives through patient care, research, education, and innovation.

Qualifications

Required Education and Experience

• High School diploma or equivalency and one year of full‑time experience in patient registration, patient scheduling, or insurance verification; OR
• High School diploma or equivalency and successful completion of a Patient Access Representative traineeship at Roswell Park Comprehensive Cancer Center

Preferred Qualifications

• Previous experience in registration/scheduling
• Insurance verification or basic financial clearance knowledge
• Exceptional customer service skills

Equal Employment Opportunity Statement

Roswell Park Cancer Institute Corporation (RPCIC) and Health Research Inc. (HRI) Roswell Park Division believe that all persons are entitled to equal employment opportunities, and we do not discriminate against our employees, applicants or job seekers because of their race, color, religion, sex, sexual orientation, gender identity or expression, national origin, creed, age, disability, pregnancy‑related condition, military or veteran status, marital or familial status, domestic violence victim status, citizenship status, genetic information, individual’s relationship or association with a member of a protected category or any other protected group status as defined by law.