Patient Access & Registration Specialist (Onsite)

Guidehouse; Ojai (CA); Presencial; USD 38.000 - 63.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

Paid holidays

401(k)

Descripción de la vacante

Guidehouse is seeking a Patient Access Representative to join the Admitting team at Ojai Community Memorial Hospital in Ojai, CA. This on-site role handles patient registration, insurance verification, and collections, with a focus on accuracy and patient service during day shifts.

Responsibilities include capturing demographics, insurance details, obtaining signatures, and directing complex cases to senior staff.

Formación

• High School Diploma or equivalent (GED).
• 0-2 prior relevant experience in a medical/clinical/dental/hospital setting OR customer service setting.

Responsabilidades

• Provides excellent customer service to all individuals.
• Perform accurate registration, arrival, and check-in functions upon a patient presenting themselves for service.
• Collect all necessary patient, demographic, and insurance information/documentation to ensure a patient is completely registered within the patient registration systems.
• Obtain all necessary patient signatures and information at time of arrival.
• Escalates any advanced or complex registrations to a more experienced team member.
• Perform real-time insurance eligibility and benefits verification for unscheduled/walk-in patients, when necessary.
• Verifies insurance benefits; explain financial requirements to the patient or patient representative and collects any outstanding patient portion prior to or at the point of service.
• Perform collections and cashiering functions and refer patients to Financial Counseling where appropriate.
• Ensure that all activities related to hospital collection activities meet department requirements.
• Some holiday and weekend work when needed.
• Serve as preceptors/trainers to orientee.
• Serve as a mentor to new associates and assist in new employee orientation.
• Performs other duties as assigned.

Conocimientos

Customer service

Communication

Educación

High School Diploma or equivalent

Descripción del empleo

Guidehouse is seeking a Patient Access Representative to join the Admitting team at Ojai Community Memorial Hospital in Ojai, CA. This on-site role handles patient registration, insurance verification, and collections, with a focus on accuracy and patient service during day shifts.

Responsibilities include capturing demographics, insurance details, obtaining signatures, and directing complex cases to senior staff.