Onsite Patient Access & Registration Specialist

Guidehouse; Ojai (CA); On-site; USD 38,000 - 63,000; Part time

Benefits offered by this job

Medical, Rx, Dental & Vision Insurance

Paid Holidays

401(k) Retirement Plan

Tuition Reimbursement

Employee Referral Program

Health Savings Account

Job summary

Guidehouse is seeking a Part-Time Patient Access Representative for Ojai Community Memorial Hospital in Ojai, CA. This on-site role supports patient registration, insurance verification, and smooth check-in during day shifts.

The position requires a High School Diploma or GED, 0–2 years in a medical or customer service setting, and allows for bilingual English/Spanish candidates. The role involves data entry, collections support, and coordinating with Financial Counseling.

Qualifications

• 0-2 years of relevant experience in medical, clinical, or hospital settings or customer service.
• Strong attention to detail and accuracy in data collection.
• Ability to explain financial responsibilities to patients.

Responsibilities

• Provides excellent customer service to all individuals.
• Perform accurate registration, arrival, and check-in functions upon a patient presenting themselves for service.
• Collect all necessary patient, demographic, and insurance information to ensure registration.
• Obtain signatures at time of arrival.
• Escalates advanced registrations to a more experienced team member.
• Real-time insurance eligibility and benefits verification for unscheduled patients.
• Verifies insurance benefits; explain financial requirements to the patient and collect outstanding portion.
• Perform collections and cashiering functions and refer patients to Financial Counseling.
• Ensure activities meet department requirements.
• Some holiday and weekend work when needed.
• Serve as preceptors/trainers to orientee.
• Serve as mentor to new associates and assist orientation.
• Performs other duties as assigned.

Skills

Customer service

Data entry

Insurance knowledge

Bilingual English/Spanish

Education

High School Diploma or GED

Job description

Guidehouse is seeking a Part-Time Patient Access Representative for Ojai Community Memorial Hospital in Ojai, CA. This on-site role supports patient registration, insurance verification, and smooth check-in during day shifts.

The position requires a High School Diploma or GED, 0–2 years in a medical or customer service setting, and allows for bilingual English/Spanish candidates. The role involves data entry, collections support, and coordinating with Financial Counseling.