Patient Access Representative – Part Time, Day Shift

Guidehouse; Ojai (CA); On-site; USD 38,000 - 63,000; Part time

Benefits offered by this job

Medical, Rx, Dental & Vision Insurance

Paid Holidays

401(k) Retirement Plan

Tuition Reimbursement

Employee Referral Program

Health Savings Account

Job summary

Guidehouse is seeking a Part-Time Patient Access Representative for Ojai Community Memorial Hospital in Ojai, CA. This on-site role supports patient registration, insurance verification, and smooth check-in during day shifts.

The position requires a High School Diploma or GED, 0–2 years in a medical or customer service setting, and allows for bilingual English/Spanish candidates. The role involves data entry, collections support, and coordinating with Financial Counseling.

Qualifications

• 0-2 years of relevant experience in medical, clinical, or hospital settings or customer service.
• Strong attention to detail and accuracy in data collection.
• Ability to explain financial responsibilities to patients.

Responsibilities

• Provides excellent customer service to all individuals.
• Perform accurate registration, arrival, and check-in functions upon a patient presenting themselves for service.
• Collect all necessary patient, demographic, and insurance information to ensure registration.
• Obtain signatures at time of arrival.
• Escalates advanced registrations to a more experienced team member.
• Real-time insurance eligibility and benefits verification for unscheduled patients.
• Verifies insurance benefits; explain financial requirements to the patient and collect outstanding portion.
• Perform collections and cashiering functions and refer patients to Financial Counseling.
• Ensure activities meet department requirements.
• Some holiday and weekend work when needed.
• Serve as preceptors/trainers to orientee.
• Serve as mentor to new associates and assist orientation.
• Performs other duties as assigned.

Skills

Customer service

Data entry

Insurance knowledge

Bilingual English/Spanish

Education

High School Diploma or GED

Job description

Patient Access Representative – Part Time, Day Shift

The Admitting Representative is ONSITE at Ojai Community Memorial Hospital in Ojai, CA.

• Provides excellent customer service to all individuals.
• Perform accurate registration, arrival, and check-in functions upon a patient presenting themselves for service.
• Collect all necessary patient, demographic, and insurance information/documentation to ensure a patient is completely registered within the patient registration systems.
• Obtain all necessary patient signatures and information at time of arrival.
• Escalates any advanced or complex registrations to a more experienced team member.
• Perform real-time insurance eligibility and benefits verification for unscheduled/walk-in patients, when necessary.
• Verifies insurance benefits; explain financial requirements to the patient or patient representative and collects any outstanding patient portion prior to or at the point of service.
• Perform collections and cashiering functions and refer patients to Financial Counseling where appropriate.
• Ensure that all activities related to hospital collection activities meet department requirements.
• Some holiday and weekend work when needed.
• Serve as preceptors/trainers to orientee.
• Serve as a mentor to new associates and assist in new employee orientation.
• Performs other duties as assigned.

Shift: 8-hour shifts ONSITE at Ojai Community Memorial Hospital in Ojai, CA - Day Shift – Mondays 8:30am-5:00pm with rotating weekends, on call, and holidays.

What You Will Need

• High School Diploma or equivalent (GED)
• 0-2 prior relevant experience in a medical/clinical/dental/hospital setting OR customer service setting.

What Would Be Nice To Have

• One (1) year Patient Access experience
• Data Entry experience
• Familiar with health plans/insurance
• Bilingual in English and Spanish

The annual salary range for this position is $38,000.00-$63,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

Job Family

Admitting Representative

Travel Required

Up to 10%

Clearance Required

None

What We Offer

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Emergency Back-Up Childcare Program

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [e-mail] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or [e-mail] . Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact [e-mail] . Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.