Night Shift Patient Access Specialist

Guidehouse; Ojai (CA); On-site; USD 38,000 - 63,000; Full time

Benefits offered by this job

Medical, Rx, Dental & Vision Insurance

Paid Holidays

Discretionary variable incentive bonus

401(k) Retirement Plan

Life Insurance

Job summary

Guidehouse is seeking an Admitting Representative to be onsite at Ojai Community Memorial Hospital in Ojai, CA. The role involves patient registration, insurance verification, and cashiering, with 12-hour night shifts and weekend/on-call duties. Bilingual in English and Spanish is a plus. Salary ranges from $38,000 to $63,000 annually.

Candidates should have a high school diploma/GED and 0–2 years in a medical or customer-service setting. Training and mentoring responsibilities are included.

Qualifications

• High School Diploma or equivalent (GED).
• 0-2 prior relevant experience in a medical/clinical/dental/hospital setting OR customer service setting.
• One (1) year Patient Access experience.
• Data Entry experience.
• Familiar with health plans/insurance.
• Bilingual in English and Spanish.

Responsibilities

• Provide excellent customer service to all individuals.
• Perform accurate registration, arrival, and check-in functions upon a patient presenting themselves for service.
• Collect all necessary patient, demographic, and insurance information/documentation to ensure a patient is completely registered within the patient registration systems.
• Obtain all necessary patient signatures and information at time of arrival.
• Escalates any advanced or complex registrations to a more experienced team member.
• Perform real-time insurance eligibility and benefits verification for unscheduled/walk-in patients, when necessary.
• Verifies insurance benefits; explain financial requirements to the patient or patient representative and collects any outstanding patient portion prior to or at the point of service.
• Perform collections and cashiering functions and refer patients to Financial Counseling where appropriate.
• Ensure that all activities related to hospital collection activities meet department requirements.
• Some holiday and weekend work when needed.
• Serve as preceptors/trainers to orientee.
• Serve as a mentor to new associates and assist in new employee orientation.
• Performs other duties as assigned.

Skills

Customer service

Registration

Insurance verification

Cashiering

Bilingual English/Spanish

Preceptor/mentor

Education

High School Diploma or GED

Job description

Guidehouse is seeking an Admitting Representative to be onsite at Ojai Community Memorial Hospital in Ojai, CA. The role involves patient registration, insurance verification, and cashiering, with 12-hour night shifts and weekend/on-call duties. Bilingual in English and Spanish is a plus. Salary ranges from $38,000 to $63,000 annually.

Candidates should have a high school diploma/GED and 0–2 years in a medical or customer-service setting. Training and mentoring responsibilities are included.