Patient Access & Registration Specialist I

Atrium Health; Winston-Salem (NC); On-site; USD 43,000 - 65,000; Full time

Benefits offered by this job

Benefits Eligible

Job summary

Atrium Health is hiring for the Enterprise Revenue Cycle – PreArrival Authorization department in Winston-Salem. The role is full-time, 40 hours per week, with a pay range of $20.80 to $31.20 per hour.

Essential duties include collecting patient data, ensuring accurate ID, obtaining authorizations, explaining insurance benefits, and guiding patients on financial responsibilities. Strong communication and multitasking are required, with bilingual Spanish preferred.

Qualifications

• High school diploma or GED required.
• Experience in a healthcare setting preferred (receptionist/registration/financial assistance).
• Bilingual Spanish strongly preferred.
• Good interpersonal and communication skills; strong problem solving.
• Ability to use web-based programs to review insurance eligibility and benefits.

Responsibilities

• Collects patient data and registration info, prioritizing workload.
• Ensures accurate patient identification and confidentiality.
• Obtains authorizations and pre-certifications as applicable.
• Communicates insurance benefits and patient liabilities.
• Collects payments and explains financial responsibilities.
• Delivers excellent customer service and resolves complaints.
• Works independently and as part of a team.
• Accesses hospital systems and payer websites for duties.
• Adheres to values and productivity standards.
• Communicates with internal and external healthcare team members.
• Attends required training and meetings.
• Performs additional tasks as needed.

Skills

Interpersonal skills

Customer service

Communication

Problem solving

Web-based eligibility

Multi-tasking

Attention to detail

Education

High School diploma or GED

Tools

Registration system

Payer portals

Job description

Atrium Health is hiring for the Enterprise Revenue Cycle – PreArrival Authorization department in Winston-Salem. The role is full-time, 40 hours per week, with a pay range of $20.80 to $31.20 per hour.

Essential duties include collecting patient data, ensuring accurate ID, obtaining authorizations, explaining insurance benefits, and guiding patients on financial responsibilities. Strong communication and multitasking are required, with bilingual Spanish preferred.