Patient Access & Registration Specialist

Henry Ford Health; Wyandotte (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Henry Ford Health in Wyandotte is seeking a Patient Registration Representative to warmly greet patients, verify insurance, and manage registrations. You will support clinical and non-clinical teams by handling cash collections and inquiries, contributing to a smooth patient experience and efficient front-desk operations.

The role emphasizes customer service excellence, accuracy in data entry, and the ability to multitask in a busy environment.

Qualifications

• High school diploma or GED equivalent.
• Strong computer skills and working knowledge of Microsoft Office products.
• Ability to meet or exceed customer service standards over the phone, in person, and in writing.

Responsibilities

• Greet and check in patients face-to-face, ensuring a warm and welcoming experience.
• Verify insurance eligibility and collect payments, maintaining accuracy and efficiency.
• Update patient registration and insurance information in our systems.
• Respond to inquiries from callers and customers, advocating on their behalf.
• Perform new patient registration and preregistration tasks.
• Manage multiple tasks in a fast-paced environment with frequent interruptions.

Skills

Customer service

Microsoft Office

Computer skills

Education

High school diploma or GED equivalent

Tools

EPIC training

Job description

Henry Ford Health in Wyandotte is seeking a Patient Registration Representative to warmly greet patients, verify insurance, and manage registrations. You will support clinical and non-clinical teams by handling cash collections and inquiries, contributing to a smooth patient experience and efficient front-desk operations.

The role emphasizes customer service excellence, accuracy in data entry, and the ability to multitask in a busy environment.