Patient Access & Registration Specialist

Henry Ford Health; Clinton Charter Township (MI); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Learning opportunities

Mission-driven work

Job summary

Henry Ford Health is seeking a Patient Registration Representative to be the first point of contact for patients across our network. You will handle patient registration, verify insurance, and collect payments, while advocating for patients and supporting clinical and non-clinical teams.

Work in a dynamic healthcare environment where accuracy, communication, and customer service are essential to ensure a smooth, compassionate patient journey across our facilities.

Qualifications

• High school diploma or GED required.
• Strong computer skills and Microsoft Office knowledge.
• Excellent customer service in person, over the phone, and in writing.

Responsibilities

• Greet and check in patients, ensuring a positive first impression.
• Verify insurance eligibility and collect payments accurately.
• Update patient registration and insurance information in our systems.
• Respond to inquiries from callers and customers with professionalism.
• Advocate for patients to ensure their needs are met promptly.
• Manage multiple tasks in a fast-paced environment with frequent interruptions.

Skills

Customer service

Communication

Microsoft Office

Education

High school diploma or GED

Tools

EPIC training

Job description

Henry Ford Health is seeking a Patient Registration Representative to be the first point of contact for patients across our network. You will handle patient registration, verify insurance, and collect payments, while advocating for patients and supporting clinical and non-clinical teams.

Work in a dynamic healthcare environment where accuracy, communication, and customer service are essential to ensure a smooth, compassionate patient journey across our facilities.