Patient Access & Registration Specialist

Henry Ford Health; Detroit (MI); On-site; USD 21,000 - 30,000; Full time

Job summary

Henry Ford St. John in Detroit invites applicants for a Patient Registration Representative to welcome patients and visitors, verify insurance, and support clinical and non-clinical staff in registration processes.

You will follow standard procedures, handle cash collections, keep records accurate, respond to inquiries, and contribute to a positive first impression and smooth access to care. The role requires a high school diploma, strong computer skills, and effective communication, with EPIC

Qualifications

• High school diploma or GED required.
• Strong computer skills and Microsoft Office proficiency.
• Ability to meet or exceed core customer service responsibilities by phone, in person, and in writing.

Responsibilities

• Follow patient registration procedures (face-to-face check-in and preregistration).
• Verify insurance eligibility and assist with cash collections.
• Update patient registration and insurance information accurately.
• Respond to inquiries from patients and visitors, advocating for their needs.
• Provide professional customer relationship management to build loyalty and smooth access to care.

Skills

Customer service

Verbal communication

Education

High school diploma or GED

Tools

Microsoft Office

EPIC (Health Information System)

Job description

Henry Ford St. John in Detroit invites applicants for a Patient Registration Representative to welcome patients and visitors, verify insurance, and support clinical and non-clinical staff in registration processes.

You will follow standard procedures, handle cash collections, keep records accurate, respond to inquiries, and contribute to a positive first impression and smooth access to care. The role requires a high school diploma, strong computer skills, and effective communication, with EPIC