Patient Access & Registration Specialist

Henry-Ford-Health-2; Detroit (MI); On-site; USD 32,000 - 52,000; Full time

Job summary

Henry Ford Health in Detroit (St. John location) seeks a Patient Registration Rep to greet patients, verify insurance eligibility, and guide visitors through the registration process.

You will support patients and staff, manage registrations, and help ensure a seamless check-in experience in a fast-paced environment. Join a mission-driven team focused on compassionate care, with opportunities to grow professionally and contribute to a positive first impression for everyone entering Henry Ford

Qualifications

• High school diploma or GED equivalent.
• Strong computer skills and working knowledge of Microsoft Office products.
• Ability to meet or exceed core customer service responsibilities, standards, and behaviors effectively over the telephone, in person, and in writing.

Responsibilities

• Follow standard operating procedures for patient registration, including face-to-face check-in and preregistration.
• Confirm insurance eligibility and manage cash collections.
• Update patient registration and insurance information accurately.
• Respond to inquiries from callers and customers, advocating on their behalf to meet their needs.
• Provide efficient and effective customer relationship management, instilling loyalty and anticipating needs.

Skills

Customer service

Microsoft Office

Phone etiquette

Data entry

Education

High school diploma or GED

Tools

EPIC

Job description

Henry Ford Health in Detroit (St. John location) seeks a Patient Registration Rep to greet patients, verify insurance eligibility, and guide visitors through the registration process.

You will support patients and staff, manage registrations, and help ensure a seamless check-in experience in a fast-paced environment. Join a mission-driven team focused on compassionate care, with opportunities to grow professionally and contribute to a positive first impression for everyone entering Henry Ford