Patient Access & Registration Specialist

Henry Ford Health; Wyandotte (MI); On-site; USD 21,000 - 28,000; Full time

Job summary

Henry Ford Health is seeking a Patient Registration Representative to welcome patients, verify insurance, and support clinical and non-clinical staff in a fast-paced outpatient setting in Michigan. You will handle registrations, eligibility checks, and cash handling with a focus on accuracy and courtesy.

The role requires a high school diploma, solid computer skills, and a customer-service mindset. Weekend availability is expected, with hours 8:30am–5:00pm or 9:30am–6:00pm, and a collaborative

Qualifications

• High school diploma or GED required.
• Strong computer skills and proficiency with Microsoft Office.
• Excellent customer service and communication abilities.

Responsibilities

• Follow standard patient registration procedures, including face-to-face check-in and preregistration.
• Verify insurance eligibility and update patient records accurately.
• Answer inquiries from patients and callers with professionalism and empathy.
• Manage cash collections and ensure accurate financial transactions.
• Provide exceptional service in person, by phone, and in writing.
• Instruct staff on registration processes as needed.

Skills

Customer service

Microsoft Office

Communication skills

Education

High school diploma or GED

Tools

EPIC

Insurance systems

Job description

Henry Ford Health is seeking a Patient Registration Representative to welcome patients, verify insurance, and support clinical and non-clinical staff in a fast-paced outpatient setting in Michigan. You will handle registrations, eligibility checks, and cash handling with a focus on accuracy and courtesy.

The role requires a high school diploma, solid computer skills, and a customer-service mindset. Weekend availability is expected, with hours 8:30am–5:00pm or 9:30am–6:00pm, and a collaborative