Patient Experience Registration Specialist

Henry Ford Health; Detroit (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Henry Ford Health in Detroit seeks a front desk patient registrar to manage patient registration, check-in, preregistration, and verification of insurance eligibility. You will respond to inquiries, advocate for patients, and serve as the welcoming front door to ensure a positive patient experience.

The role requires a high school diploma or GED, strong computer and Microsoft Office skills, and excellent customer service across phone, in-person, and written communications.

Qualifications

• High school diploma or GED required.
• Strong computer skills and proficiency with Microsoft Office.
• Excellent customer service skills (telephone, in-person, and written communication).
• Ability to multitask in a fast-paced environment with frequent interruptions.
• Ability to work effectively with patients, visitors, and clinical/non-clinical staff.

Responsibilities

• Handle patient registration activities including reception, check-in, preregistration, and insurance eligibility verification.
• Respond to inquiries from callers/customers and advocate for their needs.
• Act as a welcoming front door to the organization, delivering efficient customer relationship management.

Skills

Computer skills

Customer service

Multitasking

Communication

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Henry Ford Health in Detroit seeks a front desk patient registrar to manage patient registration, check-in, preregistration, and verification of insurance eligibility. You will respond to inquiries, advocate for patients, and serve as the welcoming front door to ensure a positive patient experience.

The role requires a high school diploma or GED, strong computer and Microsoft Office skills, and excellent customer service across phone, in-person, and written communications.