Patient Access & Registration Specialist

UMass Memorial Medical Group; Worcester (MA); On-site; USD 27,000 - 37,000; Full time

Benefits offered by this job

Signing bonus possible

Job summary

UMass Memorial Health is seeking a Registration Services professional to accurately collect patient demographics and insurance data, verify coverage, and schedule radiology and lab appointments. The role monitors billing queues and ensures smooth patient flow in a high-volume environment.

Based in Worcester, this full-time position emphasizes attention to detail, strong customer service, and teamwork. A signing bonus may be available; final terms discussed during interview.

Qualifications

• High School Diploma required.
• Associate degree or healthcare-related certificate preferred.
• Proficient data-entry skills with attention to detail.
• Ability to navigate Windows and basic computer systems.
• Excellent customer service and communication with internal/external customers.

Responsibilities

• Accurately enters demographic, insurance and related patient information into the registration system with signatures.
• Verifies insurance coverage and ensures pre-authorization and referrals before visits.
• Schedules Radiology, Lab and other basic ancillary services.
• Collects patient liabilities and manages balances prior to or on service date.
• Performs bed control, transfers, discharges and admissions tasks.
• Provides patients with information regarding preparation for procedures and services.
• Maintains records and handles clerical duties and billing queues.

Skills

Data-entry

Windows

Customer service

Teamwork

English literacy

Education

High School Diploma

Associate degree / certificate (Healthcare)

Tools

Windows OS

Job description

UMass Memorial Health is seeking a Registration Services professional to accurately collect patient demographics and insurance data, verify coverage, and schedule radiology and lab appointments. The role monitors billing queues and ensures smooth patient flow in a high-volume environment.

Based in Worcester, this full-time position emphasizes attention to detail, strong customer service, and teamwork. A signing bonus may be available; final terms discussed during interview.