Patient Access & Registration Specialist

Sentara Health; Woodbridge (VA); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

Paid Time Off

401k/403B with Employer Match

Tuition Assistance

Life Insurance

Bonuses potential

Job summary

Sentara Northern Virginia Medical Center in Woodbridge, VA is hiring Patient Access Representatives. This full-time role handles patient registration, verifies identity, reviews schedules, and scans documents for accurate EHR entry.

The team explains and collects co-pays and balances, greets patients, and guides them to services, with evenings and nights shifts available. Experience in customer service or data entry is required, with high school diploma; additional education preferred.

Qualifications

• High School Diploma or Equivalent required.
• Associate's or Bachelor's degree can be considered in lieu of two years of experience.
• 2 years of Customer Service OR Data Entry experience required.
• Proficiency in computer keyboarding.
• Knowledge of third party payers, ICD-9/CPT coding and medical terminology preferred.

Responsibilities

• Register patients and verify identity, selecting the correct patient record.
• Review schedules/physician orders to register for the appropriate service.
• Scan documents (insurance cards, IDs, living wills, POAs) for EHR entry.
• Explain and complete regulatory documents; adhere to privacy standards.
• Explain and collect co-payments, deposits and balances; conduct transactions securely.
• Greet patients and families; answer questions and direct to service areas.
• May perform scheduling, pre-admission and discharge duties; update families in waiting rooms.

Skills

Keyboarding

ICD-9/CPT coding

Medical terminology

Payer knowledge

Education

High School Diploma or Equivalent

Associate's or Bachelor's degree in lieu of experience

Job description

Sentara Northern Virginia Medical Center in Woodbridge, VA is hiring Patient Access Representatives. This full-time role handles patient registration, verifies identity, reviews schedules, and scans documents for accurate EHR entry.

The team explains and collects co-pays and balances, greets patients, and guides them to services, with evenings and nights shifts available. Experience in customer service or data entry is required, with high school diploma; additional education preferred.