Evenings ED Patient Access Associate

Sentara; Norfolk (VA); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Match

Paid Time Off

Tuition Assistance

Life Insurance

Job summary

Sentara Norfolk General Hospital in Norfolk, VA is hiring a Patient Access Representative to manage patient registration, verify identities, and enter demographic and insurance information into the electronic health record. You will greet patients, collect co-pays, assist with scheduling, pre-admission and discharge duties, and explain complex regulatory documents while upholding privacy standards.

This full-time evening shift offers competitive compensation, benefits, and a sign-on bonus up to

Qualifications

• HS diploma or equivalent required.
• Minimum 2 years of customer service or data entry experience.
• Associate or bachelor's degree may substitute two years of experience.
• Proficiency in keyboarding and data entry.

Responsibilities

• Register patients and verify identity and records.
• Review schedules and physician orders for correct service.
• Scan insurance cards, IDs, and documents; enter demographics and insurance data.
• Explain and complete compliance documents; ensure privacy standards.
• Collect co-pays and balances; process transactions securely.
• Assist with scheduling, pre-admission, and discharge duties; provide patient updates.

Skills

Customer Service

Data Entry

Front Desk

Insurance Verification

Scheduling

Non-clinical Work

Education

HS Diploma or GED

Associate or Bachelor's degree in lieu of two years experience

Tools

Electronic Health Records (EHR)

Keyboarding

Job description

Sentara Norfolk General Hospital in Norfolk, VA is hiring a Patient Access Representative to manage patient registration, verify identities, and enter demographic and insurance information into the electronic health record. You will greet patients, collect co-pays, assist with scheduling, pre-admission and discharge duties, and explain complex regulatory documents while upholding privacy standards.

This full-time evening shift offers competitive compensation, benefits, and a sign-on bonus up to