Patient Access Representative

Sentara Healthcare Inc; Virginia, Northern (IL, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Sentara Northern Virginia Medical Center is hiring Patient Access Representatives. Full Time Evenings & Nights available.

The Patient Access Rep is responsible for all aspects of the patient registration process, including verifying patient identity and selecting the correct patient record, reviewing schedules and physician orders to register the patient for the appropriate service. The role includes scanning insurance cards, IDs, Living Wills and POAs and entering demographic and insurance

Qualifications

• High School Diploma or Equivalent (Required)
• Associate's or Bachelor's degree can be considered in lieu of two years of experience
• Knowledge of third party payers, ICD-9/ CPT coding and medical terminology (Preferred)
• Customer Service OR Data Entry - 2 years (Required)
• Interpersonal skills
• Proper grammar, spelling and punctuation

Responsibilities

• Register patients and verify patient identity, selecting the correct patient record.
• Review schedules and physician orders to register the patient for the appropriate service.
• Scan important documents such as insurance cards, IDs, Living Wills, and POAs and verify/enter demographic and insurance information in the EHR.
• Explain and complete regulatory and compliance documents and adhere to privacy standards.
• Explain and collect co-payments, deposits, and outstanding balances; perform transactions securely.
• Greet patients and families, answer questions, and guide to the correct service area.
• May perform scheduling, pre-admission and discharge duties and provide updates to families in waiting rooms.

Job description

Sentara Northern Virginia Medical Center is hiring Patient Access Representatives

Full Time Evenings & Nights available

The Patient Access Rep is responsible for all aspects of the patient registration process, including: verifying the patient identity and selecting the correct patient record, reviewing schedules and physician orders to register the patient for the appropriate service, scanning important documents such as insurance cards, ID's, Living Wills, and POAs and verifying and entering the patient's demographic and insurance information in the electronic health record. Explain and complete complex regulatory and compliance documents and adhere to all applicable privacy and compliance standards. They will explain and collect co-payments, deposits and outstanding balances, and perform transactions securely. Greet patients and families, answer questions, and ensure the patients arrive to the appropriate service area at the right time. May also perform scheduling, pre-admission and discharge duties and provide supervision and patient information updates to families in waiting rooms.

Education

• High School Diploma or Equivalent (Required)
• Associate's or Bachelor's degree can be considered in lieu of two years of experience

Certification/Licensure

• No specific certification or licensure requirements

Experience

• Customer Service OR Data Entry - 2 years (Required)
• Demonstrated proficiency in computer keyboarding skills (Required)
• Knowledge of third party payers, ICD-9/ CPT coding and medical terminology (Preferred)
• Interpersonal skills
• Proper grammar, spelling and punctuation

Extensive training provided for entry-level candidates and opportunities for advancement provided.

Talroo - Allied Health, admitting, registration, insurance verification, customer service