Patient Access Representative

Sentara Health; Woodbridge (VA); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

Paid Time Off

401k/403B with Employer Match

Tuition Assistance

Life Insurance

Bonuses potential

Job summary

Sentara Northern Virginia Medical Center in Woodbridge, VA is hiring Patient Access Representatives. This full-time role handles patient registration, verifies identity, reviews schedules, and scans documents for accurate EHR entry.

The team explains and collects co-pays and balances, greets patients, and guides them to services, with evenings and nights shifts available. Experience in customer service or data entry is required, with high school diploma; additional education preferred.

Qualifications

• High School Diploma or Equivalent required.
• Associate's or Bachelor's degree can be considered in lieu of two years of experience.
• 2 years of Customer Service OR Data Entry experience required.
• Proficiency in computer keyboarding.
• Knowledge of third party payers, ICD-9/CPT coding and medical terminology preferred.

Responsibilities

• Register patients and verify identity, selecting the correct patient record.
• Review schedules/physician orders to register for the appropriate service.
• Scan documents (insurance cards, IDs, living wills, POAs) for EHR entry.
• Explain and complete regulatory documents; adhere to privacy standards.
• Explain and collect co-payments, deposits and balances; conduct transactions securely.
• Greet patients and families; answer questions and direct to service areas.
• May perform scheduling, pre-admission and discharge duties; update families in waiting rooms.

Skills

Keyboarding

ICD-9/CPT coding

Medical terminology

Payer knowledge

Education

High School Diploma or Equivalent

Associate's or Bachelor's degree in lieu of experience

Job description

City/StateWoodbridge, VAWork ShiftMultiple shifts availableOverview:Sentara Northern Virginia Medical Center is hiring Patient Access RepresentativesFull Time Evenings & Nights availableThe Patient Access Rep is responsible for all aspects of the patient registration process, including: verifying the patient identity and selecting the correct patient record, reviewing schedules and physician orders to register the patient for the appropriate service, scanning important documents such as insurance cards, ID's, Living Wills, and POAs and verifying and entering the patient's demographic and insurance information in the electronic health record. Explain and complete complex regulatory and compliance documents and adhere to all applicable privacy and compliance standards. They will explain and collect co-payments, deposits and outstanding balances, and perform transactions securely. Greet patients and families, answer questions, and ensure the patients arrive to the appropriate service area at the right time. May also perform scheduling, pre-admission and discharge duties and provide supervision and patient information updates to families in waiting rooms.EducationHigh School Diploma or Equivalent (Required)Associate's or Bachelor's degree can be considered in lieu of two years of experienceCertification/LicensureNo specific certification or licensure requirementsExperienceCustomer Service OR Data Entry - 2 years (Required)Demonstrated proficiency in computer keyboarding skills (Required)Knowledge of third party payers, ICD-9/ CPT coding and medical terminology (Preferred)Interpersonal skillsProper grammar, spelling and punctuationExtensive training provided for entry-level candidates and opportunities for advancement provided.Talroo - Allied Health, admitting, registration, insurance verification, customer serviceWe provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $20.24 - $30.25 hourly. Additional compensation may be available for this role, such as shift differentials, standby/on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs.Benefits: Caring For Your Family and Your Career• Medical, Dental, Vision plans• Adoption, Fertility and Surrogacy Reimbursement up to $10,000• Paid Time Off and Sick Leave• Paid Parental & Family Caregiver Leave• Emergency Backup Care• Long-Term, Short-Term Disability, and Critical Illness plans• Life Insurance• 401k/403B with Employer Match• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education• Student Debt Pay Down – $10,000•Pet Insurance•Legal Resources Plan•Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.Sentara Northern Virginia Medical Center located in Woodbridge, VA is a 183-bed not-for-profit hospital. We combine the resources of a major health system with the compassionate, personalized care of a community hospital. We offer quiet, private rooms and quality care focused on safety and patient satisfaction. Our clinical services include advanced imaging, cancer services, cardiovascular care, emergency care, lab services, orthopedics, weight loss services and more, all powered through Sentara eCare, a comprehensive electronic medical record system. In addition to our hospital, Sentara Health is enhancing access to healthcare services in Northern Virginia with outpatient and imaging centers in Lake Ridge, Lorton, Springfield and Alexandria, Va. We improve health every day, come be a part of the community.Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.In support of our mission “to improve health every day,” this is a tobacco-free environment.For positions that are available as remote work, Sentara Health employs associates in the following states:Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.