Patient Access & Registration Specialist

Advocate Health; West Allis (WI); On-site; USD 21,000 - 30,000; Full time

Job summary

Advocate Health is seeking an organized front-desk Agent to support patient intake and billing processes. You will create the initial electronic health record and play a key role in accurate demographics, insurance verification, and cash collection. The role emphasizes patient privacy and collaboration with the care team.

Daily duties include scheduling, patient education on portal use, and maintaining a professional, welcoming environment for patients and visitors.

Qualifications

• High school diploma or GED required.
• Excellent communication and customer service skills.
• Ability to handle confidential information following policies.

Responsibilities

• Create initial electronic health record for patient.
• Register patients; verify demographics, guarantor, insurance; collect co-pays.
• Explain insurance basics and discuss financial obligations with patients.
• Ensure HIPAA compliance and patient privacy.
• Assist with appointment scheduling and patient education on portal.
• Maintain welcoming environment and support care team.

Skills

Customer service

Multitasking

HIPAA compliance

Communication skills

Data entry

Team collaboration

Education

High School Diploma or GED

Tools

Microsoft Office

Electronic Health Record (EHR)

Phone system

Job description

Advocate Health is seeking an organized front-desk Agent to support patient intake and billing processes. You will create the initial electronic health record and play a key role in accurate demographics, insurance verification, and cash collection. The role emphasizes patient privacy and collaboration with the care team.

Daily duties include scheduling, patient education on portal use, and maintaining a professional, welcoming environment for patients and visitors.