Patient Access & Registration Specialist

MedStar Health; Washington (District of Columbia); On-site; USD 26,000 - 45,000; Full time

Job summary

Georgetown University Hospital in Washington, DC, is seeking a patient access associate in the Transplant department. This full-time role supports front-end customer service, patient registration, scheduling, insurance verification, and payment processing across the electronic systems, ensuring accuracy and compliance with policies.

You will greet patients, confirm demographics, collect copays, schedule appointments, and coordinate with clinical staff while maintaining patient privacy and

Qualifications

• High School Diploma or GED required.
• Associate's degree preferred.
• 1-2 years customer service experience required.
• Experience with scheduling/registration systems is a plus.

Responsibilities

• Greet patients and assist with check-in/check-out while collecting required information.
• Verify demographics and insurance, and enter data into scheduling and billing systems.
• Schedule appointments, confirm referrals, and communicate financial responsibilities to patients.
• Process payments, balance cash drawers, and reconcile end-of-day activities.
• Maintain patient privacy and adhere to HIPAA and JC standards.

Skills

Interpersonal communication

Medical terminology

Customer service

Education

High School Diploma or GED

Associate's degree (preferred)

Job description

Georgetown University Hospital in Washington, DC, is seeking a patient access associate in the Transplant department. This full-time role supports front-end customer service, patient registration, scheduling, insurance verification, and payment processing across the electronic systems, ensuring accuracy and compliance with policies.

You will greet patients, confirm demographics, collect copays, schedule appointments, and coordinate with clinical staff while maintaining patient privacy and