Front Desk Patient Access Associate — Morning Shift

MedStar Health’s Washington Hospital Center; Washington (District of Columbia); On-site; USD 26,000 - 45,000; Full time

Job summary

Georgetown University Hospital is seeking a Patient Access Associate I to serve as the first point of contact for patients, guests and families. You will perform patient access and registration using designated systems, schedule appointments, verify demographics and insurance, and explain payment options.

This full-time, Monday–Friday role requires strong customer service, HIPAA compliance, and the ability to work with diverse teams.

Qualifications

• High School Diploma or GED required.
• 1-2 years Customer service experience required.
• 1-2 years Patient registration experience preferred.
• 1-2 years Hospital experience or healthcare setting preferred.

Responsibilities

• Answer and schedule patient appointments.
• Create encounters and obtain patient information for requested services.
• Verify demographics and insurance eligibility and coverage.
• Inform patients of payment options including payment plans and financial assistance.
• Greet patients upon arrival and review information with them.
• Comply with HIPAA regulations and patient identifiers procedures.

Skills

Customer service

Communication

Interpersonal skills

Education

High School Diploma or GED

Job description

Georgetown University Hospital is seeking a Patient Access Associate I to serve as the first point of contact for patients, guests and families. You will perform patient access and registration using designated systems, schedule appointments, verify demographics and insurance, and explain payment options.

This full-time, Monday–Friday role requires strong customer service, HIPAA compliance, and the ability to work with diverse teams.