Patient Access & Registration Specialist

capefearvalley; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

Cape Fear Valley Medical Center in Fayetteville, NC seeks a Clerk in PFS Registration to obtain accurate demographic, financial and clinical information for admissions. The role emphasizes warmth, compassion and responsiveness to patients, families and staff.

Key duties include entering demographics, communicating collection policies, verifying insurance and pre-authorizations, coordinating bed placement, and supporting hospital departments with patient information.

Qualifications

• High school diploma or equivalent required.
• 1 year experience with Microsoft Windows.
• 1 year of insurance/clerical experience in healthcare preferred.
• Proficiency in reading, writing, and speaking English.
• Knowledge of insurance and collection of payments preferred.
• Medical terminology knowledge preferred.
• Ability to type and perform data entry to productivity standards.
• Excellent verbal and written communication skills.
• Customer service skills for diverse customers preferred.
• Ability to handle complexity and stress.

Responsibilities

• Query EAD and enter patient demographics to obtain MRN.
• Communicate collection policy and collect balances and deposits.
• Verify insurance benefits and obtain pre-authorizations.
• Verify Medicare diagnoses using Compliance Checker and obtain ABNs as needed.
• Obtain physician orders to support services rendered.
• Order ancillary tests within the order entry system.
• Assist insurance companies, physicians, and hospital departments with patient information.
• Monitor and coordinate patient placement through bed control functions.
• Other duties as assigned.

Skills

Attention to detail

Data entry

Customer service

English proficiency

Teamwork

Education

High school diploma or equivalent

Tools

Microsoft Windows

Compliance Checker Software

Billing/Claims Systems

Job description

Cape Fear Valley Medical Center in Fayetteville, NC seeks a Clerk in PFS Registration to obtain accurate demographic, financial and clinical information for admissions. The role emphasizes warmth, compassion and responsiveness to patients, families and staff.

Key duties include entering demographics, communicating collection policies, verifying insurance and pre-authorizations, coordinating bed placement, and supporting hospital departments with patient information.