Patient Financial Navigator

Cape-Fear-Valley-Medical-Center-; Fayetteville (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Cape Fear Valley Medical Center in Fayetteville, NC is seeking a Patient Access Specialist to manage preadmission workups, verify insurance benefits, and confirm authorizations for procedures. You will collect demographics and financial information, explain patient responsibilities, and facilitate payment arrangements when needed.

The role requires strong communication, familiarity with medical terminology, and experience with insurance systems, registration software, and HIPAA compliance.

Qualifications

• Experience with insurance eligibility/benefit verification and pre-registration
• Proficiency in English with strong written and verbal communication
• Knowledge of medical terminology and HIPAA guidelines

Responsibilities

• Contacts and interviews patients and insurance companies to secure benefits
• Performs insurance eligibility verification and documents in registration systems
• Determines need for service authorizations and communicates with payers and care teams
• Pre-registers patients, validates demographic/financial/insurance data
• Collects patient liabilities and facilitates payment arrangements as needed
• Handles follow-up on insurance denials and appeals

Job description

Cape Fear Valley Medical Center in Fayetteville, NC is seeking a Patient Access Specialist to manage preadmission workups, verify insurance benefits, and confirm authorizations for procedures. You will collect demographics and financial information, explain patient responsibilities, and facilitate payment arrangements when needed.

The role requires strong communication, familiarity with medical terminology, and experience with insurance systems, registration software, and HIPAA compliance.