Compassionate Patient Access Specialist

Cape Fear Valley Health; Fayetteville (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Cape Fear Valley Health is seeking an Access Representative for full-time admissions at Cape Fear Valley Medical Center in Fayetteville, NC. The role focuses on accurate demographic capture, insurance verification, and coordination with hospital departments to ensure smooth patient admissions.

The ideal candidate will have strong English communication, experience with insurance/clerical tasks in healthcare, and proficiency in data entry, supporting a compassionate patient experience and

Qualifications

• High school diploma or equivalent required.
• 1 year experience with Microsoft Windows required.
• 1 year of insurance/clerical experience within a hospital or medical setting preferred.

Responsibilities

• Query EAD and enter patient demographics in computer system to obtain accurate patient medical records and account numbers.
• Communicate Cape Fear Valley Medical Center's Collection Policy and collect outstanding balances, deposits and POS payments.
• Verify insurance benefits and obtain pre-authorizations for payers requiring them.
• Verify Medicare diagnoses to ensure compliance with LMRP guidelines and obtain ABNs as necessary.
• Obtain physician orders to support services rendered.
• Order ancillary tests within the order entry system.
• Assist insurance companies, physician offices and other hospital departments with patient information.
• Monitor and coordinate patient placement through bed control functions in a timely, patient-focused manner.

Skills

English proficiency

Insurance collections

Medical terminology

Data entry

Communication skills

Customer service

Education

High school diploma or equivalent

Tools

Microsoft Windows

Job description

Cape Fear Valley Health is seeking an Access Representative for full-time admissions at Cape Fear Valley Medical Center in Fayetteville, NC. The role focuses on accurate demographic capture, insurance verification, and coordination with hospital departments to ensure smooth patient admissions.

The ideal candidate will have strong English communication, experience with insurance/clerical tasks in healthcare, and proficiency in data entry, supporting a compassionate patient experience and