Orthopedics Patient Services Specialist — Check-In & Scheduling

Vanderbilt Health; Nashville (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Vanderbilt Health’s orthopaedics department seeks an administrative receptionist to support patient flow at Vanderbilt Orthopaedics in Nashville. The role handles pre-appointment, during, and post-appointment tasks with guidance, including scheduling and cash handling.

Responsibilities include greeting patients, checking in/out, updating insurance details, and maintaining a welcoming reception area. This position offers standard hours with PRN as needed in a busy clinical setting.

Qualifications

• Responsibilities may include inbound/outbound calls, appointment scheduling and insurance updates.
• Experience: Relevant work experience; entry level listed as <1 year.
• Education: High School Diploma or GED required.
• Foster customer service excellence and professional communication.

Responsibilities

• Conducts patient check-in and check-out.
• Schedules appointments through clinical communication or direct request.
• Provides positive first impressions utilizing customer service skills.
• Ensures point of service collections.
• Manages reception area and communicates appointment updates with patients.

Skills

Customer Service

Patient Scheduling

Patient Documentation

Medical Terminology

Education

High School Diploma or GED

Job description

Vanderbilt Health’s orthopaedics department seeks an administrative receptionist to support patient flow at Vanderbilt Orthopaedics in Nashville. The role handles pre-appointment, during, and post-appointment tasks with guidance, including scheduling and cash handling.

Responsibilities include greeting patients, checking in/out, updating insurance details, and maintaining a welcoming reception area. This position offers standard hours with PRN as needed in a busy clinical setting.