Patient Access & Registration Specialist

Houston Methodist; Sugar Land (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

Houston Methodist seeks a Patient Access Associate to capture accurate demographic and insurance data in the EHR at intake. You will handle cashiering duties, collect co-pays and verify eligibility to support timely patient access and billing.

The role emphasizes exceptional customer service, clear communication with patients and staff, adherence to EMTALA/HIPAA, and careful attention to privacy, accuracy, and compliance in a fast-paced hospital setting.

Qualifications

• High School diploma or equivalent required.
• Experience in customer service environment preferred.
• Registration experience in a hospital environment is a plus.

Responsibilities

• Obtains and records accurate demographic and insurance information in the EHR at intake.
• Explains consent forms and obtains signatures; answers questions professionally.
• Performs cashiering duties and collects co-pays, deductibles and co-insurance.
• Verifies insurance and determines patient out-of-pocket expenses; posts payments and balances cash drawer.

Skills

Customer service

Communication

Multitasking

Proficient computer skills

Attention to detail

HIPAA knowledge

Education

High School diploma or equivalent

Tools

EHR systems

Cash register/POS

Job description

Houston Methodist seeks a Patient Access Associate to capture accurate demographic and insurance data in the EHR at intake. You will handle cashiering duties, collect co-pays and verify eligibility to support timely patient access and billing.

The role emphasizes exceptional customer service, clear communication with patients and staff, adherence to EMTALA/HIPAA, and careful attention to privacy, accuracy, and compliance in a fast-paced hospital setting.