Patient Access & Registration Specialist

Mercy Home Health; Springfield (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Referral bonuses

403(b) with employer contributions

Medical, dental, vision, prescription

Job summary

Mercy Health in Ohio is seeking a Patient Access Representative who serves as the first point of contact, ensuring patient identity and accurate registration while guiding financial options and updating records. You will perform insurance verification, schedule appointments, answer calls, and maintain confidentiality, delivering courteous service to patients and staff in a fast-paced healthcare setting.

A high school diploma is required; associate degree is preferred.

Qualifications

• Experience in patient registration or healthcare preferred but not required.
• Knowledge of medical terminology preferred but not required.

Responsibilities

• Register patients and verify demographics for accurate billing.
• Perform basic insurance verification and patient identity checks.
• Schedule appointments and update medical records promptly.
• Explain financial options to patients and protect confidentiality.
• Maintain patient flow and assist callers with a friendly greeting.

Skills

Problem solving

Basic computer skills

Typing 40 WPM

Communication skills

Interpersonal skills

Professional demeanor

Basic math

Education

High School Degree or GED

Associate Degree

Job description

Mercy Health in Ohio is seeking a Patient Access Representative who serves as the first point of contact, ensuring patient identity and accurate registration while guiding financial options and updating records. You will perform insurance verification, schedule appointments, answer calls, and maintain confidentiality, delivering courteous service to patients and staff in a fast-paced healthcare setting.

A high school diploma is required; associate degree is preferred.