Patient Access & Registration Specialist

Mercy Home Health; Toledo (OH); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Incentives

Referral bonuses

403(b) with employer contributions

Medical, dental, vision coverage

Paid time off

Job summary

Mercy Health St. Vincent Medical Center is seeking a Patient Access Representative to be the first line of quality service for patients and the community.

You will process patient registration, verify demographics, obtain insurance cards, and update medical records accurately and efficiently. Responsibilities include scheduling appointments, transcribing orders, explaining financial options to patients, and ensuring proper patient identity for billing.

Qualifications

• High School Degree or GED
• Associate Degree preferred but not required

Responsibilities

• Provides excellent customer service and communications skills with patients, medical staff, and the general public
• Must possess the ability to troubleshoot and resolve problems promptly
• Performs registration and basic insurance verification, ensuring accurate patient identity for billing
• Maintains the confidentiality of all patients’ records and accounts
• Ensures patient flow is maintained and informs Supervisor of any department and patient issues immediately
• Ability to answer the telephone using an established greeting and assists callers in a friendly and helpful manner
• Other duties as assigned

Job description

Mercy Health St. Vincent Medical Center is seeking a Patient Access Representative to be the first line of quality service for patients and the community.

You will process patient registration, verify demographics, obtain insurance cards, and update medical records accurately and efficiently. Responsibilities include scheduling appointments, transcribing orders, explaining financial options to patients, and ensuring proper patient identity for billing.