Patient Access & Registration Specialist

Henry Ford Health; Grosse Pointe Farms (MI); On-site; USD 21,000 - 30,000; Full time

Job summary

Henry Ford Health in Grosse Pointe Farms is seeking a Clinic Service Representative to be the first point of contact for patients. You will manage registration, verify insurance, and handle financial discussions while upholding confidentiality.

You will greet patients, collect information, explain financial responsibilities, process payments, and support clinic staff in a fast-paced environment.

Qualifications

• Demonstrated ability to perform calculations, complete forms, and work with detailed information.
• Proficiency with computer information systems and basic software applications.
• Strong interpersonal and communication skills for effective interaction with diverse patient populations.
• Ability to multitask and prioritize responsibilities in a dynamic, fast-paced clinic environment.
• Dependability, punctuality and strong organizational skills.
• Proven teamwork and collaborative abilities.
• Basic knowledge of patient confidentiality and HIPAA compliance.
• Comfortable handling cash and processing financial transactions.
• Ability to navigate email systems, software programs, and clinic management platforms.

Responsibilities

• Greet patients and visitors with a friendly, professional demeanor, ensuring a positive first impression.
• Perform accurate patient registration and check-in procedures, collecting necessary information and documentation.
• Verify insurance coverage and eligibility, communicating clearly with patients about their financial responsibilities.
• Handle cash collections and process payments with accuracy and transparency.
• Reconcile patient charts and manage discharge processes efficiently and thoroughly.
• Provide exceptional customer service to patients, visitors, and clinic staff through in-person and telephone interactions.
• Multitask effectively in a fast-paced environment, managing frequent interruptions while maintaining attention to detail.
• Support team members collaboratively, contributing to a culture of service excellence and mutual support.
• Maintain patient confidentiality and comply with all healthcare privacy regulations.
• Utilize clinic management systems and software to input, retrieve, and organize patient information accurately.

Skills

Customer service

Interpersonal skills

Multitasking

Cash handling

HIPAA basics

Email proficiency

Clinic software

Education

High School Diploma or equivalent

Tools

EHR systems

Job description

Henry Ford Health in Grosse Pointe Farms is seeking a Clinic Service Representative to be the first point of contact for patients. You will manage registration, verify insurance, and handle financial discussions while upholding confidentiality.

You will greet patients, collect information, explain financial responsibilities, process payments, and support clinic staff in a fast-paced environment.