Clinic Front Desk & Patient Access Specialist

SmartRecruiters, Inc.; Royal Oak (MI); On-site; USD 21,000 - 26,000; Full time

Job summary

Henry Ford Health in Royal Oak, MI is seeking a Clinic Service Representative to be the first point of contact for patients, from check-in to check-out. You will support clinic staff by managing registration, verifying insurance, and discussing financial aspects with patients, contributing to a smooth, client-focused experience.

In a fast-paced environment, you will greet patients, handle payments, reconcile charts, and coordinate discharge processes, always delivering outstanding service.

Qualifications

• High School Diploma or equivalent.
• Ability to perform calculations, complete forms, and extensively utilize computer information systems.
• Strong interpersonal skills for effective communication with patients, staff, and visitors.
• Demonstrated ability to work with detailed information and multitask in a fast-paced environment.
• Basic computer skills, including navigating software, email, and logging in/out of systems.
• Dependable, punctual, and organized with strong teamwork skills.

Responsibilities

• Greet and check in patients, ensuring accurate registration and insurance verification.
• Handle cash collections and discuss general financial responsibilities with patients.
• Reconcile patient charts and manage discharge processes efficiently.
• Provide excellent customer service to patients, visitors, and clinic staff in person and over the phone.
• Work collaboratively in a fast-paced environment, managing multiple tasks with frequent interruptions.
• Support team members and contribute to a culture of service excellence.

Skills

Interpersonal skills

Multitasking

Cash handling

Computer literacy

Phone and in-person communication

Education

High school diploma

Tools

Clinic software familiarity

Job description

Henry Ford Health in Royal Oak, MI is seeking a Clinic Service Representative to be the first point of contact for patients, from check-in to check-out. You will support clinic staff by managing registration, verifying insurance, and discussing financial aspects with patients, contributing to a smooth, client-focused experience.

In a fast-paced environment, you will greet patients, handle payments, reconcile charts, and coordinate discharge processes, always delivering outstanding service.