Patient Access & Registration Specialist

Ochsner Clinic Foundation; New Orleans (LA); On-site; USD 22,000 - 30,000; Full time

Job summary

Ochsner Health in Louisiana is seeking a patient access representative to warmly greet patients and guests, initiate scheduling, and complete the clinic registration or hospital admission process. The role emphasizes courteous, professional interactions and accurate data capture in a busy healthcare setting.

You will verify demographics, explain insurance benefits, collect co-pays and self-pay amounts, balance cash, and support multiple front-end functions.

Qualifications

• High school diploma or equivalent required; associate's degree preferred.
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• Minimum 1 year in a hospital/clinic or customer-service environment.
• Experience with healthcare billing regulations and payor guidelines.

Responsibilities

• Provide excellent customer service to patients, guests, and family members.
• Create, activate, and complete the patient scheduling, clinic registration, or hospital admission process.
• Ensure all required forms are completed and other paperwork/documents are gathered and accurate.
• Efficiently and accurately gathers and inputs patient/guarantor demographic and financial information; explains insurance benefits and collects co-pays, deductibles and self-pay portions due.
• Performs financial analysis of each case and informs patient of financial responsibility
• Balances Cash drawer daily, prepares deposit slips and follow closing cash drawer process at the end of each shift.
• Demonstrates respect and cooperation in all staff relationships, and a genuine willingness to prevent or resolve inter-personal conflicts.
• Adapts behavior to the specific patient population, including privacy, introductions, and explaining services.
• Other related duties as required.

Skills

Data entry

Verbal & written communication

Windows apps

Interpersonal skills

Insurance knowledge

Problem solving

Time management

Attention to detail

Team collaboration

Judgment

Education

High school diploma

Associate's degree (preferred)

Job description

Ochsner Health in Louisiana is seeking a patient access representative to warmly greet patients and guests, initiate scheduling, and complete the clinic registration or hospital admission process. The role emphasizes courteous, professional interactions and accurate data capture in a busy healthcare setting.

You will verify demographics, explain insurance benefits, collect co-pays and self-pay amounts, balance cash, and support multiple front-end functions.