Patient Access Specialist

Ochsner Clinic Foundation; Lafayette (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

Ochsner Health in Lafayette seeks a front desk professional to greet patients, perform registration, verify identity, and initiate scheduling. The role emphasizes accurate data capture, insurance verification, and collecting co-pays while ensuring privacy and compliance.

You will work with a compassionate team, support multiple patient and payer types, and contribute to patient satisfaction by delivering professional service and seamless check-in experiences throughout the visit.

Qualifications

• Customer service experience in hospital/clinic setting.
• Experience with patient scheduling and registration.
• Knowledge of insurance benefits and billing processes.
• Familiarity with privacy regulations and compliance standards.
• Proficient with data entry and office software.

Responsibilities

• Provide excellent customer service to patients, guests, and families.
• Create, activate, and complete the patient scheduling, clinic registration, or hospital admission process.
• Ensure all required forms are completed and other paperwork/documents are gathered and accurate.
• Efficiently and accurately gather inputs and input patient/guarantor demographic and financial information; explain insurance benefits and collect co-pays.
• Performs financial analysis of each case and informs patient of financial responsibility.
• Balances Cash drawer daily, prepares deposit slips and follow closing cash drawer process at the end of each shift.
• Demonstrates respect and cooperation in all staff relationships and maintains professionalism.
• Adapts communication to patient population and maintains privacy and confidentiality.
• Other related duties as required.

Skills

Data entry

Verbal & written communication

Windows applications

Interpersonal skills

Billing knowledge

Problem solving

Organizational skills

Education

High school diploma or equivalent

Associate's degree preferred

Job description

Ochsner Health in Lafayette seeks a front desk professional to greet patients, perform registration, verify identity, and initiate scheduling. The role emphasizes accurate data capture, insurance verification, and collecting co-pays while ensuring privacy and compliance.

You will work with a compassionate team, support multiple patient and payer types, and contribute to patient satisfaction by delivering professional service and seamless check-in experiences throughout the visit.