Patient Access & Registration Specialist

Yale New Haven Health; New Haven (CT); On-site; USD 36,000 - 54,000; Full time

Job summary

Yale New Haven Health seeks a Patient Financial Access Facilitator to manage patient check-in/check-out, registration, and scheduling. The role requires collecting accurate demographic and financial information, verifying insurance, and ensuring timely processing of visits within a demanding environment.

Experience with third-party payers and billing requirements is preferred. The position emphasizes patient safety, adherence to payment policies, and collaboration with clinical staff to secure

Qualifications

• High school diploma or GED is required; associate degree preferred.
• 1–2 years in a customer service role, preferably in a hospital/physician office setting.
• Experience with registration, insurance verification, and financial clearance is preferred.

Responsibilities

• Initiates and completes patient visit information per department protocol.
• Collects patient demographic and insurance information during registration.
• Schedules patient appointments in accordance with facility standards.
• Obtains necessary demographic and insurance data in collaboration with the clinical team.
• Ensures accurate insurance entry to support proper reimbursement and billing.

Skills

Customer service

Interpersonal skills

Insurance verification

Financial clearance

Attention to detail

Education

High school diploma or GED

Associate degree preferred

Tools

EHR systems

Insurance verification software

Scheduling systems

Job description

Yale New Haven Health seeks a Patient Financial Access Facilitator to manage patient check-in/check-out, registration, and scheduling. The role requires collecting accurate demographic and financial information, verifying insurance, and ensuring timely processing of visits within a demanding environment.

Experience with third-party payers and billing requirements is preferred. The position emphasizes patient safety, adherence to payment policies, and collaboration with clinical staff to secure