Patient Access & Registration Specialist

IHA; New Hampton (IA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Education assistance offered

Day 1 benefits (Medical, Dental, VIs^i

Competitive wages with weekend and new

Job summary

MercyOne North Iowa Medical Center is seeking a Customer Service/Registration specialist to perform outpatient and inpatient registration and insurance verification, while collecting patient liability payments. The role involves ensuring patients meet financial requirements, and providing information to hospital users, patients, families, and physician offices.

Responsibilities include entering accurate demographic and insurance data into the system, preparing estimates, obtaining physician

Qualifications

• High school diploma or equivalent; HFMA CRCR or NAHAM CHAA required within 1 year of hire.
• Minimum 1 year of customer service experience; Patient Access experience preferred.
• Must read, write and speak English; strong communication skills.
• Typing 40 wpm or data entry 50–60 keystrokes per minute preferred.
• Knowledge of medical terminology is desired.

Responsibilities

• Validate and enter demographic, clinical, financial, and insurance information into the patient accounting system by interviewing patients and guarantors.
• Register patients across varied settings and locations for multiple patient types.
• Prepare patient estimates and inform about liabilities; collect co-pays, deductibles, and balances at check-in; document payments.
• Obtain signed physician orders for tests and procedures.
• Prepare ID bands and ensure required signatures on forms; secure valuables as needed.

Skills

Customer service

Communication skills

Typing

Data entry

English proficiency

Medical terminology

Education

High school diploma or equivalent

HFMA CRCR or NAHAM CHAA within 1 year

Tools

Patient accounting system

EMR/EHR systems

Job description

MercyOne North Iowa Medical Center is seeking a Customer Service/Registration specialist to perform outpatient and inpatient registration and insurance verification, while collecting patient liability payments. The role involves ensuring patients meet financial requirements, and providing information to hospital users, patients, families, and physician offices.

Responsibilities include entering accurate demographic and insurance data into the system, preparing estimates, obtaining physician