Patient Access & Registration Specialist

Hugh Chatham Health; Milwaukee (WI); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Benefits eligible

Job summary

Advocate Health in Wisconsin is seeking a detailed and customer-focused front desk/registration specialist to create the initial electronic health record and support the patient journey from check-in to follow-up. The role emphasizes accuracy, HIPAA compliance, and strong communication with patients and clinical staff.

Responsibilities include collecting complete information, verifying insurance, discussing financial responsibilities, and guiding patients through the portal and care processes in

Qualifications

• High school diploma or GED required.
• Excellent customer service and communication skills.
• Ability to work in a high-stress, fast-paced environment with interruptions.

Responsibilities

• Create initial electronic health record for patient care team foundation.
• Verify demographic, insurance information and collect co-pays.
• Explain financial responsibilities and assist with billing questions.
• Maintain confidentiality per HIPAA and regulatory requirements.
• Schedule appointments and coordinate patient flow and test preparations.
• Educate patients on insurance coverage and care processes.
• Assist with e-scanning, HIM document handling, and communications.

Skills

Customer service

HIPAA

Attention to detail

Communication

Multitasking

Computer skills

Education

High School Diploma or GED

Tools

Microsoft Office

Electronic Health Records (EHR)

Email

Internet browser

Job description

Advocate Health in Wisconsin is seeking a detailed and customer-focused front desk/registration specialist to create the initial electronic health record and support the patient journey from check-in to follow-up. The role emphasizes accuracy, HIPAA compliance, and strong communication with patients and clinical staff.

Responsibilities include collecting complete information, verifying insurance, discussing financial responsibilities, and guiding patients through the portal and care processes in