Patient Services Specialist: Registration & Care

Hugh Chatham Memorial Hospital; Oshkosh (WI); On-site; USD 59,600,000 - 89,401,000; Full time

Job summary

Advocate Health in Wisconsin seeks a Front End Staff member to register patients, verify demographics and insurance, and collect co-pays. You will support scheduling, answer patient questions, and maintain HIPAA compliance in a fast-paced environment.

You will use EPIC EMR, assist Financial Advocates when needed, and collaborate with clinicians to ensure accurate and timely patient flow. A High School Diploma or GED is required, with strong customer service and attention to detail a must.

Qualifications

• High School Diploma or GED required.
• Must be in the PSR I for 12 current months and meet promotion criteria.
• Demonstrate Advocate Health values and behaviors.

Responsibilities

• Register patients, collect demographics and insurance information, and collect co-pays.
• Maintain HIPAA confidentiality and ensure patient safety and privacy.
• Explain insurance coverage and discuss financial responsibilities with patients.
• Use EPIC EMR and insurance verification tools; coordinate referrals.
• Provide excellent customer service and assist with scheduling.

Skills

Customer service

Communication

Attention to detail

Teamwork

Multitasking

Education

High School Diploma or GED

Tools

EPIC EMR

Insurance verification tools

Microsoft Office

Internet browser

Phone system

Job description

Advocate Health in Wisconsin seeks a Front End Staff member to register patients, verify demographics and insurance, and collect co-pays. You will support scheduling, answer patient questions, and maintain HIPAA compliance in a fast-paced environment.

You will use EPIC EMR, assist Financial Advocates when needed, and collaborate with clinicians to ensure accurate and timely patient flow. A High School Diploma or GED is required, with strong customer service and attention to detail a must.