Patient Services Coordinator: Registration & Insurance

Advocate Health; Wauwatosa (WI); On-site; USD 32,000 - 52,000; Full time

Job summary

Advocate Health in Wisconsin seeks an experienced front desk/Patient Access Specialist to greet patients, register them, and coordinate scheduling while handling insurance verification and billing inquiries.

The role requires attention to detail, strong communication, and the ability to manage multiple tasks in a fast-paced hospital setting. Experience in patient accounts and payer requirements is preferred.

Qualifications

• High school diploma required.
• 1 year of customer service experience including reception, scheduling, registration, patient accounts and/or third party payer/pre-authorizations.
• Knowledge of third-party payers and pre-authorization requirements.

Responsibilities

• Greets patients and visitors and responds to routine requests for information.
• Registers patients; collects demographics and insurance information; verifies coverage; collects payments at point of service.
• Schedules appointments and coordinates cancellations, reschedules, and additions; informs patients about test preparations and arrival times.
• Updates insurance and demographic data; ensures accuracy; communicates changes to appropriate staff.
• Contacts insurance carriers to obtain benefit coverage, authorizations, and precertifications; follows up as needed.
• Educates patients, staff and providers on referral/authorization requirements and payer changes.
• Answers questions about statements; uses systems to retrieve information and resolves issues with patient financial services as needed.
• Arranges payment plans and financial assistance; provides options and resources.
• Performs visit closure: checkout, schedule follow-up, and provide visit summary.
• Maintains knowledge of Medicare/Medicaid and third-party payer requirements.

Skills

Communication

Interpersonal skills

MS Office

Data entry

Attention to detail

Multi-tasking

MS Outlook

Education

High School Diploma

Tools

MS Outlook

Microsoft Office

Job description

Advocate Health in Wisconsin seeks an experienced front desk/Patient Access Specialist to greet patients, register them, and coordinate scheduling while handling insurance verification and billing inquiries.

The role requires attention to detail, strong communication, and the ability to manage multiple tasks in a fast-paced hospital setting. Experience in patient accounts and payer requirements is preferred.