Patient Access & Registration Specialist

Advocate Health; Lexington (NC); Presencial; USD 36 000 - 48 000; Tempo integral

Resumo da oferta

Advocate Health in North Carolina is seeking a Patient Access Specialist to manage registration, verify insurance, and collect patient liabilities. You will support efficient patient flow and ensure accurate demographic and insurance information is captured at check-in.

Responsibilities include completing walk-in registrations, applying financial clearance policies, and guiding patients to financial counseling when needed. Strong communication and HIPAA knowledge are essential.

Qualificações

• High school diploma or GED required.
• Experience in patient access activities (scheduling, registration, financial clearance) or billing preferred.
• Knowledge of Medicare, HIPAA, EMTALA rules and pre-certification requirements.
• Strong numerical ability and accurate data handling.
• Excellent oral and written communication and professionalism in customer interactions.

Responsabilidades

• Greets patients and manages patient flow for efficient, courteous service.
• Verifies and updates patient demographics and insurance information.
• Completes registration for walk-in patients and checks for changes.
• Calculates and collects patient out-of-pocket costs and balances.
• Follows financial clearance policies for non-urgent services when needed.
• Identifies patients needing financial assistance and refers to Financial Counselor.
• Performs visit closure, schedules follow-ups, and provides required documents.
• Maintains knowledge of insurance plans and pre-authorization requirements.
• Communicates issues to management for process improvement.
• Strives for high accuracy (≈98%) and meeting productivity targets.

Conhecimentos

Medicare rules

HIPAA compliance

EMTALA rules

Mathematical aptitude

Oral and written communication

Customer service

Confidential information handling

Formação académica

High school diploma or GED

Certified Medical Assistant experience (preferred)

Ferramentas

Microsoft Outlook

Microsoft Word

Microsoft Excel

ADT software

Descrição da oferta de emprego

Advocate Health in North Carolina is seeking a Patient Access Specialist to manage registration, verify insurance, and collect patient liabilities. You will support efficient patient flow and ensure accurate demographic and insurance information is captured at check-in.

Responsibilities include completing walk-in registrations, applying financial clearance policies, and guiding patients to financial counseling when needed. Strong communication and HIPAA knowledge are essential.