Patient Access & Registration Specialist

Ochsner Health; Lafayette (LA); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Ochsner Health in Lafayette, LA seeks a friendly Patient Access Representative to greet patients, collect demographic and payment information, and initiate clinic scheduling and hospital admissions. You will verify insurance, explain benefits, and collect co-pays and self-pay amounts with accuracy.

This role requires strong computer skills, excellent communication, and the ability to handle stressful situations with professionalism.

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year of experience in a hospital, clinic, medical office, revenue cycle, or other customer service environment.
• Preferred certifications: CHAM, CHAA, Medical Assistant (or similar).

Responsibilities

• Greet patients and guests courteously, via phone or in person.
• Initiate scheduling, registration, or hospital admission processes.
• Verify demographics and insurance, explain benefits, collect co-pays and self-pay amounts.
• Perform cash handling and daily close procedures.
• Maintain confidentiality and provide professional customer service across departments.

Skills

Customer service

Data entry

Communication

Computer skills

Attention to detail

Teamwork

Education

High school diploma or equivalent

Associate’s degree preferred

Job description

Ochsner Health in Lafayette, LA seeks a friendly Patient Access Representative to greet patients, collect demographic and payment information, and initiate clinic scheduling and hospital admissions. You will verify insurance, explain benefits, and collect co-pays and self-pay amounts with accuracy.

This role requires strong computer skills, excellent communication, and the ability to handle stressful situations with professionalism.