Patient Access & Registration Specialist

Tennessee Orthopaedic Alliance; Knoxville (TN); On-site; USD 36,000 - 54,000; Full time

Job summary

Tennessee Orthopaedic Alliance is seeking a Patient Registration/Front Desk specialist to deliver a welcoming patient experience and support daily front-office operations. The role includes registration, demographic and insurance verification, documentation, and coordination with clinical and business teams to ensure smooth surgical scheduling.

You will collect payments, communicate financial responsibilities, and prepare patients for procedures while maintaining accuracy and professionalism in

Qualifications

• Experience in medical registration or ASC setting preferred.
• Strong understanding of insurance verification, benefits, and reimbursement processes.
• Knowledge of EMR/practice management systems (HST preferred).
• Ability to work in a fast-paced, team-oriented healthcare environment.

Responsibilities

• Open the center each day prior to the arrival of the first patient.
• Oversee and perform patient registration with accurate demographics and insurance information.
• Verify documentation and enter data into HST, then scan into charts.
• Explain chart documents and forms requiring patient signatures with appropriate scripts.

Skills

Attention to Detail

Customer Service

Communication

Problem Solving

Time Management

Collaboration

Education

High School Diploma or equivalent

Associate degree / healthcare admin training

Job description

Tennessee Orthopaedic Alliance is seeking a Patient Registration/Front Desk specialist to deliver a welcoming patient experience and support daily front-office operations. The role includes registration, demographic and insurance verification, documentation, and coordination with clinical and business teams to ensure smooth surgical scheduling.

You will collect payments, communicate financial responsibilities, and prepare patients for procedures while maintaining accuracy and professionalism in