Patient Experience Specialist — Front Desk with Flexible Schedule

Tennessee Orthopaedic Alliance; Murfreesboro (TN); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical

Dental

Paid Time Off

401(k)

Job summary

Tennessee Orthopaedic Alliance is a leading orthopaedic surgery group in Tennessee with clinics across the state. We seek a Patient Service Representative to greet patients, verify demographics, collect payments, and support clinical teams at the front desk.

Ideal candidates have strong communication skills, patience, and a background in healthcare or customer service. This role offers a stable environment with comprehensive benefits and opportunities to grow within TOA.

Qualifications

• Focused on Patient Satisfaction: Responds promptly and empathetically to meet patient needs.
• Teamwork: collaborates with colleagues to build a high-performing team.
• Exceptional communication: speaks clearly and professionally; actively listens.
• Problem solving: identifies and resolves problems timely.
• Productivity: meets productivity standards; completes work accurately and on time.
• Technology: proficient with Microsoft Office; EHR experience helpful; NextGen preferred.
• Attendance/Punctuality: arrives on time; ensures responsibilities are covered.
• Experience: healthcare clinic/office or customer service experience preferred.
• Education: High School Diploma required; Bachelor's degree preferred.

Responsibilities

• Demonstrate exceptional customer service and patient focus to make each encounter as positive as possible.
• Work closely with clinical colleagues and administrative teammates to develop a cohesive, high performing team.
• Verify patient demographic information upon arrival.
• Update and change insurance information as appropriate.
• Scan insurance cards and drivers licenses.
• Enter referrals into the computer and link it to the appropriate case.
• Collect copayments, coinsurances, deductibles, and balances.
• Prep daily clinics for upcoming appointments and print related documents.
• Create a record of the appointment, or an encounter and print.
• Ensure that all documentation is entered accurately and swiftly.
• Schedule follow-up appointments as necessary.

Skills

Patient service

Teamwork

Communication

Problem solving

Productivity

Attendance

Healthcare clinic experience

Education

High School Diploma

Bachelor's degree preferred

Tools

MS Office

EHR (NextGen) experience

Job description

Tennessee Orthopaedic Alliance is a leading orthopaedic surgery group in Tennessee with clinics across the state. We seek a Patient Service Representative to greet patients, verify demographics, collect payments, and support clinical teams at the front desk.

Ideal candidates have strong communication skills, patience, and a background in healthcare or customer service. This role offers a stable environment with comprehensive benefits and opportunities to grow within TOA.