Orthopedic Front Desk & Patient Services Specialist

Tennessee Orthopaedic Alliance; Clarksville (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Paid Time Off

401(k) with company match

Job summary

Tennessee Orthopaedic Alliance, the state's largest orthopaedic surgery group with 20+ locations, seeks a Therapy Patient Services Specialist to warmly greet patients and support clinics. You will verify demographics, manage insurance data, and coordinate referrals to help ensure smooth visits and timely care.

Ideal candidates bring a year of medical office experience, familiarity with health insurance workflows, and ability to multi-task in a dynamic clinic environment while maintaining high

Qualifications

• High school diploma or equivalent required.
• At least 1 year medical office administration experience preferred.
• Knowledge of healthcare insurance.
• Experience with an EHR/NextGen is a plus.
• Ability to multi-task and adapt to necessary clinic hours.
• Dependable and punctual to ensure timely patient care.

Responsibilities

• Demonstrate exceptional customer service and patient focus to make each encounter as positive as possible
• Work closely with clinical colleagues and administrative team mates to develop a cohesive, high performing team
• Verify patient demographic information upon arrival
• Update and change insurance information as appropriate
• Scan insurance cards and drivers licenses
• Enter referrals into the computer and link it to the appropriate case
• Collect co-payments, coinsurance's, deductibles, and balances
• Prep daily clinics for upcoming appointments and print related documents
• Create a record of the appointment, or an encounter and print
• Ensure that all documentation is entered accurately and swiftly
• Schedule follow-up appointments as necessary

Skills

Customer service

Team collaboration

Multitasking

Dependability

Flexibility

Education

High school diploma or equivalent

Tools

NextGen EHR

Job description

Tennessee Orthopaedic Alliance, the state's largest orthopaedic surgery group with 20+ locations, seeks a Therapy Patient Services Specialist to warmly greet patients and support clinics. You will verify demographics, manage insurance data, and coordinate referrals to help ensure smooth visits and timely care.

Ideal candidates bring a year of medical office experience, familiarity with health insurance workflows, and ability to multi-task in a dynamic clinic environment while maintaining high