Patient Access & Registration Specialist

ochsner; Kentucky; On-site; USD 33,000 - 41,000; Full time

Job summary

Ochsner Health in Kentucky is seeking a friendly, detail-oriented patient access associate to greet patients, schedule appointments, and check in at registration. You will verify identities and collect necessary information for accurate medical records and billing.

The role requires strong communication, data entry accuracy, and knowledge of insurance benefits and payer guidelines. You will handle co-pays, deductibles, and self-pay portions while maintaining patient privacy and professionalism.

Qualifications

• High school diploma or equivalent required.
• Preferred an Associate's degree.
• Experience in hospital/clinic patient registration or similar customer service role.
• Knowledge of healthcare billing and insurance benefits.
• Proficiency with Windows-based applications.
• Strong communication and organizational skills.

Responsibilities

• Greet patients and guests, schedule appointments, and manage check-in.
• Verify demographic data and patient information for records.
• Perform insurance verification and collect co-pays/deductibles.
• Balance cash drawer and prepare deposits.
• Provide excellent customer service while maintaining patient privacy.
• Collaborate with departments to resolve issues as they arise.

Skills

Customer service

Data entry

Communication skills

Interpersonal skills

Time management

Education

High school diploma or equivalent

Associate's degree (preferred)

Tools

Windows/Office

Billing software

Job description

Ochsner Health in Kentucky is seeking a friendly, detail-oriented patient access associate to greet patients, schedule appointments, and check in at registration. You will verify identities and collect necessary information for accurate medical records and billing.

The role requires strong communication, data entry accuracy, and knowledge of insurance benefits and payer guidelines. You will handle co-pays, deductibles, and self-pay portions while maintaining patient privacy and professionalism.