Patient Access & Registration Specialist

CommonSpirit Health; Hot Springs (AR); On-site; USD 32,000 - 42,000; Full time

Job summary

CommonSpirit Health is seeking a Patient Access Representative to join CHI St. Vincent Hot Springs in Arkansas. The role focuses on patient registration across various access points, along with verifying insurance benefits and maintaining accurate, confidential records in the electronic health system.

Responsibilities include scheduling, appointment coordination, and handling patient inquiries while ensuring a positive experience and adherence to privacy and regulatory requirements.

Qualifications

• High School Diploma or GED required.
• 1 year of relevant healthcare experience preferred.
• Knowledge of patient registration procedures and insurance eligibility.
• Experience with electronic health records is a plus.

Responsibilities

• Perform patient registration functions across assigned access points, ensuring accurate demographic information, insurance eligibility and benefits verification, and complete, confidential documentation within the electronic health record.
• Accurately scan, index, and manage patient documentation to support registration, billing, and clinical workflows in accordance with organizational standards.
• Communicate patient financial responsibility using established education tools and scripts, including estimates and patient liabilities, and collect payments at the time of service as appropriate.
• Schedule, confirm, and revise patient appointments to support timely access to care and adherence to provider and clinic workflows.
• Identify and resolve routine registration, insurance, and encounter discrepancies; follow established workflows to escalation complex or non-standard issues.
• Provide patient-facing support via telephone and other approved communication channels, including answering inquiries, routing calls, and documenting interactions per standard procedures.

Skills

Customer service

Attention to detail

Healthcare knowledge

Insurance payers

Education

High School Diploma

GED

Job description

CommonSpirit Health is seeking a Patient Access Representative to join CHI St. Vincent Hot Springs in Arkansas. The role focuses on patient registration across various access points, along with verifying insurance benefits and maintaining accurate, confidential records in the electronic health system.

Responsibilities include scheduling, appointment coordination, and handling patient inquiries while ensuring a positive experience and adherence to privacy and regulatory requirements.