Patient Access & Scheduling Specialist

Catholic Health Initiatives; Bardstown (KY); On-site; USD 22,000 - 32,000; Full time

Job summary

Flaget Memorial Hospital is seeking a Patient Access Representative to register patients across hospital access areas, verify demographics and insurance, and support billing and clinical workflows. You will engage with patients and families to ensure a smooth registration experience while maintaining privacy and regulatory compliance.

The role requires accuracy, strong customer service, and accountability for relationship-based care within CHI Saint Joseph Health and CommonSpirit Health systems.

Qualifications

• High School Graduate or GED at hire.
• 1 year healthcare experience preferred including patient registration procedures and documentation.
• Knowledge of health insurance payers and real-time eligibility verifications.

Responsibilities

• Perform patient registration functions across assigned access points, ensuring accurate demographic information, insurance eligibility and benefits verification, and complete, confidential documentation within the electronic health record.
• Accurately scan, index, and manage patient documentation to support registration, billing, and clinical workflows in accordance with organizational standards.
• Communicate patient financial responsibility using established education tools and scripts, including estimates and patient liabilities, and collect payments at the time of service as appropriate.
• Schedule, confirm, and revise patient appointments to support timely access to care and adherence to provider and clinic workflows.
• Identify and resolve routine registration, insurance, and encounter discrepancies; follow established workflows to escape complex or non-standard issues.
• Provide patient-facing support via telephone and other approved communication channels, including answering inquiries, routing calls, and documenting interactions per standard procedures.

Skills

Accuracy

Customer service

Communication

Attention to detail

Education

High School Diploma or GED

Tools

EHR systems

Job description

Flaget Memorial Hospital is seeking a Patient Access Representative to register patients across hospital access areas, verify demographics and insurance, and support billing and clinical workflows. You will engage with patients and families to ensure a smooth registration experience while maintaining privacy and regulatory compliance.

The role requires accuracy, strong customer service, and accountability for relationship-based care within CHI Saint Joseph Health and CommonSpirit Health systems.