Patient Access Representative

CHI St Vincent Hot Springs; United States; On-site; USD 22,000 - 29,000; Full time

Job summary

CHI St. Vincent Hot Springs is seeking a Patient Access Representative to perform patient registration and admitting across hospital access points, including the Emergency Department and main registration.

You will gather and verify demographic, insurance, and account information in multiple systems. Responsibilities include scheduling, providing patient-facing support by phone, and ensuring accurate documentation.

Qualifications

• High school diploma or GED required or within hire terms.
• 1 year healthcare patient access experience preferred.
• Knowledge of patient registration procedures and insurance verification.
• Excellent communication with patients and staff.

Responsibilities

• Register patients across access points with accurate demographics and insurance data.
• Scan, index and manage patient documents for registration and billing workflows.
• Explain financial responsibilities and collect payments when appropriate.
• Schedule and manage patient appointments to ensure timely access to care.
• Resolve routine registration/insurance issues and escalate complex cases.
• Provide patient support via phone and other approved channels.

Skills

Patient registration

Insurance eligibility

Documentation

Customer service

Telephone communication

Education

High School Diploma or GED

Job description

Where You'll Work

CHI St. Vincent, a regional health network serving Arkansas, is part of CommonSpirit Health. We have served Arkansas since 1888 with a history of many firsts. Together with more than 4,500 coworkers, 1,000 medical staff, and 500 volunteers, we consistently receive praise for care advancements. With more than 280 licensed beds, CHI St. Vincent Hot Springs is a faith-based, not-for-profit organization serving the health care needs of Hot Springs, Ark., and surrounding communities. CHI St. Vincent Hot Springs and CHI St. Vincent Infirmary in Little Rock are two of just over 400 Magnet hospitals nationwide and two of just four in Arkansas. As a Magnet institution, CHI St. Vincent Hot Springs achieved Magnet status for the first time on October 14, 2020 and employs the highest standards of quality and ensures that patient care and safety are the top priority. Studies show that Magnet hospitals have better overall patient outcomes than non-Magnet hospitals.

CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health in 2019. With our combined resources, CommonSpirit is committed to building healthy communities, advocating for those who are poor and vulnerable, and innovating how and where healing can happen, both inside our hospitals and out in the community.

CHI St. Vincent provides you with the same level of care you provide to others. We care about our team member well-being and offer benefits that complement and support your work/life balance.

Job Summary and Responsibilities

As our Patient Access Representative, you will perform patient registration and admitting across assigned hospital access areas, which may include the Emergency Department, main registration, and admitting.Every day you will gather, verify, and update demographic, insurance, and account information in multiple systems for registration, scheduling, and documentation, identify and escal...

• Perform patient registration functions across assigned access points, ensuring accurate demographic information, insurance eligibility and benefits verification, and complete, confidential documentation within the electronic health record.
• Accurately scan, index, and manage patient documentation to support registration, billing, and clinical workflows in accordance with organizational standards.
• Communicate patient financial responsibility using established education tools and scripts, including estimates and patient liabilities, and collect payments at the time of service as appropriate.
• Schedule, confirm, and revise patient appointments to support timely access to care and adherence to provider and clinic workflows.
• Identify and resolve routine registration, insurance, and encounter discrepancies; follow established workflows to elevate complex or non-standard issues.
• Provide patient-facing support via telephone and other approved communication channels, including answering inquiries, routing calls, and documenting interactions per standard procedures.

Job Requirements

Required

• High School Graduate , upon hire or
• High School GED, upon hire and
• 1 year relevant experience in healthcare, patient access setting is preferred, along with knowledge of the following: patient registration procedures and documentation, knowledge of health insurance payers, and real-time insurance eligibility verifications.
• None, upon hire