Patient Access & Registration Specialist

Lehigh Valley Health Network, Inc.; Hazleton, Northern (Luzerne County, KY); Hybrid; USD 34,000 - 44,000; Full time

Job summary

Lehigh Valley Health Network in Hazleton, PA is seeking a patient Registration Specialist to coordinate patient interviews, verify insurance, and schedule appointments, ensuring accurate data capture and financial clearance.

You will collect demographics, determine patient liability, and guide patients through the registration process with empathy, while maintaining compliance and high-quality service in a busy healthcare environment.

Qualifications

• High School Diploma/GED.
• 1 year Customer service.
• 1 year Healthcare environment such as a hospital and/or physician office.
• Computer and typing proficiency.
• Must be able to combine compassion with strong professional skills.
• Must be able to interact with a diverse customer base, including those seeking emergency services or treatment due to an accident or illness.
• Must successfully pass the required training in two attempts or less.

Responsibilities

• Interviews patients using open-ended questions to obtain pertinent demographic and insurance information.
• Engages patients throughout the registration process to create a welcoming and positive patient experience during all interactions.
• Determines and collects patient financial liability and creates estimates, if applicable.
• Refers patients to financial resources as needed for assistance with financial counseling.
• Interprets physician orders for appropriate testing or admission criteria.
• Scans insurance cards, scripts, patient identification, and all pertinent documentation including regulatory forms.
• Performs insurance eligibility verification and executes payor requirements, as needed.
• Secures signatures to ensure timely reimbursement as well as ensures consents are signed specific to service being rendered.
• Reviews daily schedule for complications affecting department flow and confers with colleagues and physicians as needed to anticipate and resolve problems.
• Mantains compliance with registration accuracy.

Skills

Customer service

Typing proficiency

Computer skills

Education

High School Diploma/GED

Job description

Lehigh Valley Health Network in Hazleton, PA is seeking a patient Registration Specialist to coordinate patient interviews, verify insurance, and schedule appointments, ensuring accurate data capture and financial clearance.

You will collect demographics, determine patient liability, and guide patients through the registration process with empathy, while maintaining compliance and high-quality service in a busy healthcare environment.