Patient Access & Registration Specialist

1004 Lehigh Valley Hospital; North Fogelsville (PA); In loco; USD 32.000 - 40.000; Tempo pieno

Descrizione del lavoro

Lehigh Valley Health Network in the Lehigh Valley region seeks an Outpatient Registration Float to coordinate patient registration, insurance verification, and scheduling. You will conduct patient interviews by phone and in person to gather demographic, insurance, and clinical info, ensuring accurate accounts and financial clearance.

The role emphasizes providing a welcoming patient experience, verifying orders, collecting forms, and guiding patients through financial responsibilities and

Competenze

• High School Diploma/GED.
• 1 year Customer service or 1 year Healthcare environment such as a hospital and/or physician office.
• Computer and typing proficiency.
• Must be able to interact with a diverse customer base, including those seeking emergency services or treatment due to an accident or illness.
• Must successfully pass the required training in two attempts or less.

Mansioni

• Interviews patients using open-ended questions to obtain pertinent demographic, insurance (referral/authorization), and other information.
• Engages patients throughout the registration process to create a welcoming and positive patient experience whether in person or via phone.
• Ensures referring providers' orders are complete and match the appointment scheduled.
• Obtains a new order prior to test/treatment if order is incomplete or inaccurate.
• Scans insurance cards, scripts, patient identification, and all pertinent documentation including regulatory forms accurately.
• Secures signatures to ensure timely reimbursement, which includes consents signed specific to service(s) being rendered.
• Determines and collects patient financial liability and creates estimates, if applicable.
• Refers patients to financial resources as needed for assistance with financial counseling.
• Reviews daily schedule and identifies potential scheduling conflicts affecting department flow and confers with colleagues and providers for a resolution.
• Maintains compliance with registration accuracy.

Conoscenze

Customer service

Healthcare environment knowledge

Formazione

Associate’s Degree in health care or related field

Descrizione del lavoro

Lehigh Valley Health Network in the Lehigh Valley region seeks an Outpatient Registration Float to coordinate patient registration, insurance verification, and scheduling. You will conduct patient interviews by phone and in person to gather demographic, insurance, and clinical info, ensuring accurate accounts and financial clearance.

The role emphasizes providing a welcoming patient experience, verifying orders, collecting forms, and guiding patients through financial responsibilities and