Clinic Service Representative

Henry Ford Health; Grosse Pointe Farms (MI); On-site; USD 21,000 - 30,000; Full time

Job summary

Henry Ford Health in Grosse Pointe Farms is seeking a Clinic Service Representative to be the first point of contact for patients. You will manage registration, verify insurance, and handle financial discussions while upholding confidentiality.

You will greet patients, collect information, explain financial responsibilities, process payments, and support clinic staff in a fast-paced environment.

Qualifications

• Demonstrated ability to perform calculations, complete forms, and work with detailed information.
• Proficiency with computer information systems and basic software applications.
• Strong interpersonal and communication skills for effective interaction with diverse patient populations.
• Ability to multitask and prioritize responsibilities in a dynamic, fast-paced clinic environment.
• Dependability, punctuality and strong organizational skills.
• Proven teamwork and collaborative abilities.
• Basic knowledge of patient confidentiality and HIPAA compliance.
• Comfortable handling cash and processing financial transactions.
• Ability to navigate email systems, software programs, and clinic management platforms.

Responsibilities

• Greet patients and visitors with a friendly, professional demeanor, ensuring a positive first impression.
• Perform accurate patient registration and check-in procedures, collecting necessary information and documentation.
• Verify insurance coverage and eligibility, communicating clearly with patients about their financial responsibilities.
• Handle cash collections and process payments with accuracy and transparency.
• Reconcile patient charts and manage discharge processes efficiently and thoroughly.
• Provide exceptional customer service to patients, visitors, and clinic staff through in-person and telephone interactions.
• Multitask effectively in a fast-paced environment, managing frequent interruptions while maintaining attention to detail.
• Support team members collaboratively, contributing to a culture of service excellence and mutual support.
• Maintain patient confidentiality and comply with all healthcare privacy regulations.
• Utilize clinic management systems and software to input, retrieve, and organize patient information accurately.

Skills

Customer service

Interpersonal skills

Multitasking

Cash handling

HIPAA basics

Email proficiency

Clinic software

Education

High School Diploma or equivalent

Tools

EHR systems

Job description

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus.

Job Description

We're looking for a dedicated and customer-focused Clinic Service Representative to join our healthcare team in Grosse Pointe Farms, United States. As the first point of contact for our patients, you will play a crucial role in creating a welcoming and efficient clinic experience. In this position, you'll support our clinical staff and medical professionals by managing patient registration, insurance verification, and financial discussions while maintaining the highest standards of service excellence and patient confidentiality.

• Greet patients and visitors with a friendly, professional demeanor, ensuring a positive first impression
• Perform accurate patient registration and check-in procedures, collecting necessary information and documentation
• Verify insurance coverage and eligibility, communicating clearly with patients about their financial responsibilities
• Handle cash collections and process payments with accuracy and transparency
• Reconcile patient charts and manage discharge processes efficiently and thoroughly
• Provide exceptional customer service to patients, visitors, and clinic staff through in-person and telephone interactions
• Multitask effectively in a fast-paced environment, managing frequent interruptions while maintaining attention to detail
• Support team members collaboratively, contributing to a culture of service excellence and mutual support
• Maintain patient confidentiality and comply with all healthcare privacy regulations
• Utilize clinic management systems and software to input, retrieve, and organize patient information accurately

Qualifications

**Required Qualifications:**

• High School Diploma or equivalent
• Demonstrated ability to perform calculations, complete forms, and work with detailed information
• Proficiency with computer information systems and basic software applications
• Strong interpersonal and communication skills for effective interaction with diverse patient populations
• Ability to multitask and prioritize responsibilities in a dynamic, fast-paced clinic environment
• Dependability, punctuality and strong organizational skills
• Proven teamwork and collaborative abilities
• Basic knowledge of patient confidentiality and HIPAA compliance
• Comfortable handling cash and processing financial transactions
• Ability to navigate email systems, software programs, and clinic management platforms

**Preferred Qualifications:**

• Previous experience working in a clinic, medical office, or healthcare setting
• Familiarity with insurance verification processes and medical terminology
• Experience working with diverse populations and age groups
• Knowledge of patient registration and check-in procedures
• Experience with electronic health records (EHR) systems
• Problem-solving skills and ability to handle patient inquiries with empathy and professionalism